Hi I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before. My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work. I check my installed update, I can't find KB2919442. I can't download or update any apps from Windows Store too. (wsreset.exe tried) ================ Updates (JANUARY 2017) *You can skip this to the solution below ================ gianpietromerighetti found Windows RT 8.1 update 3 standalone installer Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3 Windows update and Windows Store issues are still not solved. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame. ================ Solution (Issues solved) ================ Thanks to one of the community member Stjinchan found a solution and provided a complete guide . Step 1: Download KB3173424 from HERE . Step 2 : Download KB3172614 from HERE . Step 3: TURN OFF your WiFi, and reboot the surface. Step 4: Install KB3173424 by opening it. Step 5: Reboot the surface. Step 6: Install KB3172614 by opening it. Step 7: Reboot the surface. Step 8: TURN ON your WiFi, start searching for updates. ▲ Windows Update: I completed every updates using the method above. ▲ Windows Store: My Windows Store is working and got a new interface.

We advise that you reinstall update KB2919355. You can reinstall it by getting it manually from this link . After manually installing the update, Check available updates for Surface and Windows. Swipe from the right edge of the screen, and tap Settings > Change PC settings > Update and recovery > Check now. Install available updates after checking. If you encounter issues with checking for updates, refer to the steps to resolve issues with Surface updates here . You can also get the Windows update troubleshooter from this article. Refer to this article for Surface RT update history. If the troubleshooting steps did not fix the issue, then we really need to check it further by either contacting Assisted Support , or by bringing the device to a Microsoft Store .

i have read this article before and do not have that update on my surface at all and now i can't even install any apps from the app store i keep getting the same message that Your Purchase Couldn't be completed the app can't be purchased because your current connection is slow. Please try again using a different connection .And i have tried to do this in several different places that have wifi and i get the same message everytime. Th weird thing is i tried a fix i found on youtube for the windows store and it had a diagnostic tool in there and it said my windows store configuration file was corrupt and that could be the problem but i don't know how to fix that. and i can go to my account in the windows app store but i can't go to the my apps for some reason.

Yes. I tried and failed. LOL. After asking @SurfaceSupport, they are not helping me with my issues. I think they just want me to move on and get a new device. *SIGH* I still cannot get any update from Windows Update after installing KB2919355. KB2919355 (Installed) KB2919442 (Nope) <- I think I need this update to get future update but it is not pushed to my RT. KB2932046 (Nope) KB2937592 (Nope) KB2938439 (Nope) Hi, Check out this article about Surface RT Windows 8.1 RT Update 3. Keep us posted.

no you misunderstand what i was saying i haven't taken mine to a Microsoft Store yet i was told by somebody on this forum to take mine to a Microsoft store and see if they can help i still have this problem

Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
I check my installed update, I can't find KB2919442.
I can't download or update any apps from Windows Store too. (wsreset.exe tried)

================

Updates (JANUARY 2017) *You can skip this to the solution below

================

gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
Windows update and Windows Store issues are still not solved.
According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

================

Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

0 comments

319 additional answers

Anonymous

2016-11-23T01:42:46+00:00

We advise that you reinstall update KB2919355. You can reinstall it by getting it manually from this link.

After manually installing the update, Check available updates for Surface and Windows. Swipe from the right edge of the screen, and tap Settings > Change PC settings > Update and recovery > Check now. Install available updates after checking.

If you encounter issues with checking for updates, refer to the steps to resolve issues with Surface updates here. You can also get the Windows update troubleshooter from this article.

Refer to this article for Surface RT update history.

If the troubleshooting steps did not fix the issue, then we really need to check it further by either contacting Assisted Support, or by bringing the device to a Microsoft Store.
Was this answer helpful?

0 comments No comments
Anonymous

2016-11-22T10:23:00+00:00

i have read this article before and do not have that update on my surface at all and now i can't even install any apps from the app store i keep getting the same message that Your Purchase Couldn't be completed the app can't be purchased because your current connection is slow. Please try again using a different connection .And i have tried to do this in several different places that have wifi and i get the same message everytime. Th weird thing is i tried a fix i found on youtube for the windows store and it had a diagnostic tool in there and it said my windows store configuration file was corrupt and that could be the problem but i don't know how to fix that. and i can go to my account in the windows app store but i can't go to the my apps for some reason.
Was this answer helpful?

0 comments No comments
Anonymous

2016-11-22T05:13:19+00:00

Yes. I tried and failed. LOL.

After asking @SurfaceSupport, they are not helping me with my issues. I think they just want me to move on and get a new device.

*SIGH* I still cannot get any update from Windows Update after installing KB2919355.

KB2919355 (Installed)

KB2919442 (Nope) <- I think I need this update to get future update but it is not pushed to my RT.

KB2932046 (Nope)

KB2937592 (Nope)

KB2938439 (Nope)

Hi,

Check out this article about Surface RT Windows 8.1 RT Update 3.

Keep us posted.
Was this answer helpful?

0 comments No comments
Anonymous

2016-11-18T11:05:49+00:00

no you misunderstand what i was saying i haven't taken mine to a Microsoft Store yet i was told by somebody on this forum to take mine to a Microsoft store and see if they can help i still have this problem
Was this answer helpful?

0 comments No comments