Hi I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before. My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work. I check my installed update, I can't find KB2919442. I can't download or update any apps from Windows Store too. (wsreset.exe tried) ================ Updates (JANUARY 2017) *You can skip this to the solution below ================ gianpietromerighetti found Windows RT 8.1 update 3 standalone installer Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3 Windows update and Windows Store issues are still not solved. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame. ================ Solution (Issues solved) ================ Thanks to one of the community member Stjinchan found a solution and provided a complete guide . Step 1: Download KB3173424 from HERE . Step 2 : Download KB3172614 from HERE . Step 3: TURN OFF your WiFi, and reboot the surface. Step 4: Install KB3173424 by opening it. Step 5: Reboot the surface. Step 6: Install KB3172614 by opening it. Step 7: Reboot the surface. Step 8: TURN ON your WiFi, start searching for updates. ▲ Windows Update: I completed every updates using the method above. ▲ Windows Store: My Windows Store is working and got a new interface.

struggling since 5 hours with the same problems with the update 3. According to John Vineyard it will be updating in the background very slowly. So be sure that you leave it plugged in and in access to the Internet and then just forget about it. It seems that asking for a check for updates just makes Defender generate another check for malware, so other than proving that your connection and WU are still working that isn't very satisfying.

Hi guys, today i decided.. unfortunately, to reset my Surface RT and I am struggling since 5 hours with the same problems with the update 3. Really annoying! I hoped that since november MS fixed the issue. I dont want to put my Surface RT in the rubbish just for this stupid issue!

looked at the ReportingEvents.log file and have included the link to the file. I see it is showing Windows Update Client failed to detect with error 0x80004004. Since something finally worked let's leave that for now. Not sure if there is anything else useful in the log At the end. Can you remember this happening? {516B89A4-793F-443E-8F49-B8FC4966DDF2} 2017-01-02 15:34:29:948-0600 1 190 [AU_SCHEDULED_INSTALL_SUCCESS] 101 {0B9090E6-3F73-4B3A-ADFC-EFE7276F761F} 201 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Update for Windows RT 8.1 (KB3063843) {0929A344-671D-4830-8893-B86835DE6E8F} 2017-01-02 15:34 :29:963-0600 1 194 [AU_SCHEDULED_REBOOT_REQUIRED] 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Restart Required: To complete the installation of the following updates, the computer will be restarted within 15 minutes : - Windows RT 8.1 Update (KB2919355) - Update for Windows RT 8.1 (KB3063843) {6E59D7CB-AA42-43B1-B8CE-599080E2C43E} 2017-01-02 16:37 :02:912-0600 1 190 [AU_SCHEDULED_INSTALL_SUCCESS] 101 {5911DD13-A3EB-4B85-AB7F-FBE526507F50} 206 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Windows RT 8.1 Update (KB2919355) An hour later but I would have expected that this was OK. BTW sorry about the confusion over the Catalog query. I did that from W10. So, an idea would be to download it from the Catalog using a machine which could do that, then pass it to the RT--how ever you would be able to do that. Robert

I ran the fsutil hardlink again and got the same exact results as before (pending deletes). I also looked at the ReportingEvents.log file and have included the link to the file. I see it is showing Windows Update Client failed to detect with error 0x80004004. Not sure if there is anything else useful in the log, but I have included the link below. I also tried the Update Catalog link you provided and it goes to the following page - This website does not support your computer's processor. This website is designed to only work with x86 and x64 processors, and does not provide support for computers using Itanium (ia64) processors. https://1drv.ms/u/s!Akikga\_Mwunx9UyYQdYYbrvGcf0O

Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
I check my installed update, I can't find KB2919442.
I can't download or update any apps from Windows Store too. (wsreset.exe tried)

================

Updates (JANUARY 2017) *You can skip this to the solution below

================

gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
Windows update and Windows Store issues are still not solved.
According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

================

Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

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319 additional answers

Anonymous

2017-01-06T09:57:20+00:00

struggling since 5 hours with the same problems with the update 3.

According to John Vineyard it will be updating in the background very slowly. So be sure that you leave it plugged in and in access to the Internet and then just forget about it. It seems that asking for a check for updates just makes Defender generate another check for malware, so other than proving that your connection and WU are still working that isn't very satisfying.
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Anonymous

2017-01-06T02:44:31+00:00

Hi guys,

today i decided.. unfortunately, to reset my Surface RT and I am struggling since 5 hours with the same problems with the update 3. Really annoying!

I hoped that since november MS fixed the issue. I dont want to put my Surface RT in the rubbish just for this stupid issue!
Was this answer helpful?

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Anonymous

2017-01-05T05:58:59+00:00

looked at the ReportingEvents.log file and have included the link to the file. I see it is showing Windows Update Client failed to detect with error 0x80004004.

Since something finally worked let's leave that for now.

Not sure if there is anything else useful in the log

At the end. Can you remember this happening?

{516B89A4-793F-443E-8F49-B8FC4966DDF2} 2017-01-02 15:34:29:948-0600 1 190 [AU_SCHEDULED_INSTALL_SUCCESS] 101 {0B9090E6-3F73-4B3A-ADFC-EFE7276F761F} 201 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Update for Windows RT 8.1 (KB3063843)

{0929A344-671D-4830-8893-B86835DE6E8F} 2017-01-02 15:34:29:963-0600 1 194 [AU_SCHEDULED_REBOOT_REQUIRED] 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Restart Required: To complete the installation of the following updates, the computer will be restarted within 15 minutes: - Windows RT 8.1 Update (KB2919355) - Update for Windows RT 8.1 (KB3063843)

{6E59D7CB-AA42-43B1-B8CE-599080E2C43E} 2017-01-02 16:37:02:912-0600 1 190 [AU_SCHEDULED_INSTALL_SUCCESS] 101 {5911DD13-A3EB-4B85-AB7F-FBE526507F50} 206 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Windows RT 8.1 Update (KB2919355)

An hour later but I would have expected that this was OK.

BTW sorry about the confusion over the Catalog query. I did that from W10. So, an idea would be to download it from the Catalog using a machine which could do that, then pass it to the RT--how ever you would be able to do that.

Robert
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Anonymous

2017-01-05T01:04:55+00:00

I ran the fsutil hardlink again and got the same exact results as before (pending deletes). I also looked at the ReportingEvents.log file and have included the link to the file. I see it is showing Windows Update Client failed to detect with error 0x80004004. Not sure if there is anything else useful in the log, but I have included the link below. I also tried the Update Catalog link you provided and it goes to the following page -

This website does not support your computer's processor.

This website is designed to only work with x86 and x64 processors, and does not provide support for computers using Itanium (ia64) processors.

https://1drv.ms/u/s!Akikga\_Mwunx9UyYQdYYbrvGcf0O
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