Hi I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before. My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work. I check my installed update, I can't find KB2919442. I can't download or update any apps from Windows Store too. (wsreset.exe tried) ================ Updates (JANUARY 2017) *You can skip this to the solution below ================ gianpietromerighetti found Windows RT 8.1 update 3 standalone installer Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3 Windows update and Windows Store issues are still not solved. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame. ================ Solution (Issues solved) ================ Thanks to one of the community member Stjinchan found a solution and provided a complete guide . Step 1: Download KB3173424 from HERE . Step 2 : Download KB3172614 from HERE . Step 3: TURN OFF your WiFi, and reboot the surface. Step 4: Install KB3173424 by opening it. Step 5: Reboot the surface. Step 6: Install KB3172614 by opening it. Step 7: Reboot the surface. Step 8: TURN ON your WiFi, start searching for updates. ▲ Windows Update: I completed every updates using the method above. ▲ Windows Store: My Windows Store is working and got a new interface.

Follow, word for word. Reset your RT from within Windows. Follow the instructions on the page for this topic.. https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/refresh-or-reset-surface-rt#within One of the pages will ask for a drive encryption key. Go to the bottom of the page and select ‘Not this Drive” When the reset finishes, in settings go to ‘Power and Sleep’, ‘When plugged in’ set to ‘Never’. Now connect the RT to the charger. All updating is done from the Control Panel, Windows Update. After each search for updates is complete click on the blue line that says ‘important updates are available’ to see what is found. You can speed things up by hiding all Office updates. Right click an Office update and select ‘Hide’. Install all other updates found. When Windows updates are all done and Update 3 is installed go back and restore hidden updates and install the Office Updates. Start Update Instillation Here Following the reset Turn on WiFi, Search for updates from the Control Panel, you will see a firmware update, install all Windows updates, restart When you go back to Windows Update it will show updates are available. Do not install these updates. What you need is KB2919355 and it will not be there. Stay on the page and search for updates. Install KB2919355 along with the other updates. Restart. Go to Control Panel, Programs and Features, View installed updates. See that KB2919355 is installed. Turn off Wifi, install KB3173424, restart Install KB3172614, restart Turn on Wifi, search for updates, should find over 200 updates, install, restart Turn off Wi-Fi and install KB3097667 After the restart, right-click on Taskbar > Properties, Start Menu. Check the box, Use the Start Menu instead of the Start Screen for no more metro screen. **************************** KB3173424, KB3172614 and KB3097667 are standalone MSI update installer files that you download to install at the correct time. Download KB3173424 HERE . Download KB3172614 HERE . Download KB3097667 Windows RT 8.1 Update 3 Standalone Package You can download these ahead of time and place them on a USB drive to install at the correct time. Again .., Thank You.., But I Got Nothin.., I Make 200 Dollars Per Hour At Work.., I Am Not A Third World Resident. I Do Not Have Another Fourty Hours For This Ridiculous Crap.., Either It Works Well.., Or I Get Rid Of It.., I Can Only Thank The Sleazeballs At Microsoft For This Ridiculous Confusion? Do We REALLY Have Support From Them For Their Products.., If This Is The Result? Thanks Microsoft.., For Not Caring Enough About Your Loyal, Paying Customers To Service The Products That They Have Spent Their Hard Earned Money For..While You Make Billions.., I Am Off To The Apple Store!

Ok Everyone.., Here Are The Results Of My Second Try.., As Per Instructions. My Computer Is Giving Me Two Entirely Different Messages. 1. The Updates Are Already Installed 2. No Updates Have Been Installed? I Have Three Rt's , The Two 32g Computers Downloaded Everything. The 64g Is Still Having Problems.., With No Appearance Of Updates.., Unlike The Others. I Still Cannot Download Updates From The Store, Or Through Windows Updates.., It Just Keeps On Searching For Updates? Any Ideas?

Thank You For Your Reply.., I Followed The Steps.., Word For Word.., I Was Never Asked For A Drive Encryption Key? Any Ideas? My 64g Surface RT Worked Just Fine Before I Reset It.., Now.., It Will Not Update, Or Download From The Store.., Any Of My Apps.., I Downloaded The Stand Alone Package, And Let It Work For About 8 Hours.., Nothing? I Had To Shut Down The Machine, As I Could Not Close The Update? Does It Take Longer Than The 8 Hours? Confused?!

did you do like it said and download and install the recovery image from The Microsoft website and did you follow the instructions word for word because i did all of this and it fixed my surface and im still getting all kinds of updates to. if this doesn't fix your surface then you may have another problem that is causing this. and i can download anything from the app store to i wish i lived closer i would give it a try for the same way i did mine.

Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
I check my installed update, I can't find KB2919442.
I can't download or update any apps from Windows Store too. (wsreset.exe tried)

================

Updates (JANUARY 2017) *You can skip this to the solution below

================

gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
Windows update and Windows Store issues are still not solved.
According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

================

Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

0 comments

319 additional answers

Anonymous

2018-01-31T17:01:41+00:00

Follow, word for word.

Reset your RT from within Windows. Follow the instructions on the page for this topic..

https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/refresh-or-reset-surface-rt#within

One of the pages will ask for a drive encryption key. Go to the bottom of the page and select ‘Not this Drive”

When the reset finishes, in settings go to ‘Power and Sleep’, ‘When plugged in’ set to ‘Never’. Now connect the RT to the charger.

All updating is done from the Control Panel, Windows Update.

After each search for updates is complete click on the blue line that says ‘important updates are available’ to see what is found. You can speed things up by hiding all Office updates. Right click an Office update and select ‘Hide’.   Install all other updates found.

When Windows updates are all done and Update 3 is installed go back and restore hidden updates and install the Office Updates.

Start Update Instillation Here Following the reset

Turn on WiFi, Search for updates from the Control Panel, you will see a firmware update, install all Windows updates, restart

When you go back to Windows Update it will show updates are available. Do not install these updates. What you need is KB2919355 and it will not be there. Stay on the page and search for updates.

Install KB2919355 along with the other updates. Restart.

Go to Control Panel, Programs and Features, View installed updates. See that KB2919355 is installed.

Turn off Wifi, install KB3173424, restart

Install KB3172614, restart

Turn on Wifi, search for updates, should find over 200 updates, install, restart

Turn off Wi-Fi and install KB3097667

After the restart, right-click on Taskbar > Properties, Start Menu.   Check the box, Use the Start Menu instead of the Start Screen for no more metro screen.

****************************

KB3173424, KB3172614 and KB3097667 are standalone MSI update installer files that you download to install at the correct time.

Download KB3173424 HERE.

Download KB3172614 HERE.

Download   KB3097667 Windows RT 8.1 Update 3 Standalone Package

You can download these ahead of time and place them on a USB drive to install at the correct time.

Again .., Thank You.., But I Got Nothin.., I Make 200 Dollars Per Hour At Work.., I Am Not A Third World Resident. I Do Not Have Another Fourty Hours For This Ridiculous Crap.., Either It Works Well.., Or I Get Rid Of It.., I Can Only Thank The Sleazeballs At Microsoft For This Ridiculous Confusion? Do We REALLY Have Support From Them For Their Products.., If This Is The Result? Thanks Microsoft.., For Not Caring Enough About Your Loyal, Paying Customers To Service The Products That They Have Spent Their Hard Earned Money For..While You Make Billions.., I Am Off To The Apple Store!
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Anonymous

2018-01-31T16:32:29+00:00

Ok Everyone.., Here Are The Results Of My Second Try.., As Per Instructions. My Computer Is Giving Me Two Entirely Different Messages. 1. The Updates Are Already Installed 2. No Updates Have Been Installed? I Have Three Rt's , The Two 32g Computers Downloaded Everything. The 64g Is Still Having Problems.., With No Appearance Of Updates.., Unlike The Others. I Still Cannot Download Updates From The Store, Or Through Windows Updates.., It Just Keeps On Searching For Updates? Any Ideas?
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Anonymous

2018-01-31T16:20:42+00:00

Thank You For Your Reply.., I Followed The Steps.., Word For Word.., I Was Never Asked For A Drive Encryption Key? Any Ideas? My 64g Surface RT Worked Just Fine Before I Reset It.., Now.., It Will Not Update, Or Download From The Store.., Any Of My Apps.., I Downloaded The Stand Alone Package, And Let It Work For About 8 Hours.., Nothing? I Had To Shut Down The Machine, As I Could Not Close The Update? Does It Take Longer Than The 8 Hours? Confused?!
Was this answer helpful?

0 comments No comments
Anonymous

2018-01-31T02:27:23+00:00

did you do like it said and download and install the recovery image from The Microsoft website and did you follow the instructions word for word because i did all of this and it fixed my surface and im still getting all kinds of updates to. if this doesn't fix your surface then you may have another problem that is causing this. and i can download anything from the app store to i wish i lived closer i would give it a try for the same way i did mine.
Was this answer helpful?

0 comments No comments