Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous
2016-11-15T05:47:14+00:00

Hi

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

  1. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
  2. I check my installed update, I can't find KB2919442.
  3. I can't download or update any apps from Windows Store too. (wsreset.exe tried)

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Updates (JANUARY 2017) *You can skip this to the solution below

================

  1. gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
  2. Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
  3. Windows update and Windows Store issues are still not solved.
  4. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

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Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2017-01-17T19:55:27+00:00

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

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  1. Anonymous
    2017-06-09T16:27:13+00:00

    well all i can say is this solved my problem i installed all of the updates in the post and i can install anything from the app store now and i get updates if any are available so if you do it the way he says to it should work it did for me.

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  2. Anonymous
    2017-06-09T15:25:34+00:00

    Thank you

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  3. Anonymous
    2017-06-04T03:49:06+00:00

    I Put all the steps and some more information together to try to make the steps clearer.

    Just answered another question similar to this.

    Please take a look at my June 3rd post on page 2 of this question.

    https://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfupdate/problems-after-surface-rt-reset/f28895bb-9332-4cc4-ac4d-a223f8944955?page=2#LastReply

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  4. Anonymous
    2017-05-30T03:18:24+00:00

    Has anyone actually found the answer to this issue? I try to install the updates from the link and windows update standalone installer just keeps searching for updates on this computer. I can not for the life of me even get the 1st 8.1 rt update it's so frustrating. I have restarted 3 or 4 Times with no prevail 

    There hasn't been one single answer that's worked for everybody, did you turn off wi-fi and restart prior to trying updates via the standalone installer? I couldn't get anything to install through there however. Also try making a new user and microsoft account and then try download through the regular Windows Update, sometimes it took hours upon hours of searching but eventually it got there, I know this fix might sound a bit stupid but it got me up and running again. Have you tried downloading the recovery image? Let us know how you get on.

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