Hi I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before. My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work. I check my installed update, I can't find KB2919442. I can't download or update any apps from Windows Store too. (wsreset.exe tried) ================ Updates (JANUARY 2017) *You can skip this to the solution below ================ gianpietromerighetti found Windows RT 8.1 update 3 standalone installer Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3 Windows update and Windows Store issues are still not solved. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame. ================ Solution (Issues solved) ================ Thanks to one of the community member Stjinchan found a solution and provided a complete guide . Step 1: Download KB3173424 from HERE . Step 2 : Download KB3172614 from HERE . Step 3: TURN OFF your WiFi, and reboot the surface. Step 4: Install KB3173424 by opening it. Step 5: Reboot the surface. Step 6: Install KB3172614 by opening it. Step 7: Reboot the surface. Step 8: TURN ON your WiFi, start searching for updates. ▲ Windows Update: I completed every updates using the method above. ▲ Windows Store: My Windows Store is working and got a new interface.

No, that wouldn't work. .msu files only run with Windows operating system and not with mobile operating system created by Microsoft called Windows RT. You can check this link for more details https://support.microsoft.com/en-us/kb/934307 Hope this helps.

the latest Windows 8.1 RT build (I believe it's update 3?) that mirrors Windows 10 a bit more and see if it's something I could use again. Interesting. FWIW my RT seems stuck at KB3000850 which I think of as W8.2. I have just allowed updates to proceed as they can and haven't tried to check if there is a new optional "service pack" which would supersede KB3000850 (e.g. to have something new for the "Most recent cumulative update:" statement that appears at the top of Update history.) I did install something that gave me a slightly new Start Menu but it does not have the same significance as a new service pack would. So, is there something new?.... OMG. Two optional. A kind of "fast ring" with two updates called "November 2016 Preview...", one for a "rollup" and one for a .NET Framework update. I rarely do the manual check any more and just wait for whatever comes along. Looks like sometime later we will be getting a new "rollup" which presumably will replace KB3000850 in that title I mentioned. Thanks for the tip. At the time I got KB3000850 it was optional. I don't know what its state is now. Do you have that one? I have just looked at the KB3033055 article and think that must be the thing that I was referring to as giving me "a slightly new Start Menu". However, I was under the impression that there was a pre-req of W8.1.1 in order to get it. The KB article is not as specific as that recollection. Heh. November 2014! I guess it's about time they gave us a new rollup. ; ) HTH Robert Aldwinckle

Can Surface RT install .msu file? I try to install it but no respond.

Hi Calvin, To help you find the update KB2919442, we suggest that you check this link . If the issue persist, we suggest that you get in touch with Answer Desk for further assistance.

Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
I check my installed update, I can't find KB2919442.
I can't download or update any apps from Windows Store too. (wsreset.exe tried)

================

Updates (JANUARY 2017) *You can skip this to the solution below

================

gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
Windows update and Windows Store issues are still not solved.
According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

================

Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

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319 additional answers

Anonymous

2016-11-16T04:46:45+00:00

No, that wouldn't work. .msu files only run with Windows operating system and not with mobile operating system created by Microsoft called Windows RT. You can check this link for more details

https://support.microsoft.com/en-us/kb/934307

Hope this helps.
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Anonymous

2016-11-16T02:16:27+00:00

the latest Windows 8.1 RT build (I believe it's update 3?) that mirrors Windows 10 a bit more and see if it's something I could use again.

Interesting.   FWIW my RT seems stuck at KB3000850 which I think of as W8.2.   I have just allowed updates to proceed as they can and haven't tried to check if there is a new optional "service pack" which would supersede KB3000850 (e.g. to have something new for the "Most recent cumulative update:" statement that appears at the top of Update history.)   I did install something that gave me a slightly new Start Menu but it does not have the same significance as a new service pack would.

So, is there something new?.... OMG. Two optional. A kind of "fast ring" with two updates called "November 2016 Preview...", one for a "rollup" and one for a .NET Framework update. I rarely do the manual check any more and just wait for whatever comes along. Looks like sometime later we will be getting a new "rollup" which presumably will replace KB3000850 in that title I mentioned.   Thanks for the tip.

At the time I got KB3000850 it was optional. I don't know what its state is now. Do you have that one?   I have just looked at the KB3033055 article and think that must be the thing that I was referring to as giving me "a slightly new Start Menu". However, I was under the impression that there was a pre-req of W8.1.1 in order to get it. The KB article is not as specific as that recollection.

Heh.   November 2014! I guess it's about time they gave us a new rollup.   ; )

HTH

Robert Aldwinckle
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Anonymous

2016-11-16T00:52:11+00:00

Can Surface RT install .msu file? I try to install it but no respond.
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Anonymous

2016-11-15T22:30:29+00:00

Hi Calvin,

To help you find the update KB2919442, we suggest that you check this link. If the issue persist, we suggest that you get in touch with Answer Desk for further assistance.
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