Hi I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before. My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work. I check my installed update, I can't find KB2919442. I can't download or update any apps from Windows Store too. (wsreset.exe tried) ================ Updates (JANUARY 2017) *You can skip this to the solution below ================ gianpietromerighetti found Windows RT 8.1 update 3 standalone installer Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3 Windows update and Windows Store issues are still not solved. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame. ================ Solution (Issues solved) ================ Thanks to one of the community member Stjinchan found a solution and provided a complete guide . Step 1: Download KB3173424 from HERE . Step 2 : Download KB3172614 from HERE . Step 3: TURN OFF your WiFi, and reboot the surface. Step 4: Install KB3173424 by opening it. Step 5: Reboot the surface. Step 6: Install KB3172614 by opening it. Step 7: Reboot the surface. Step 8: TURN ON your WiFi, start searching for updates. ▲ Windows Update: I completed every updates using the method above. ▲ Windows Store: My Windows Store is working and got a new interface.

Glad I could help! Seems like I solved the major store issue as well. Onto the next fixes!

Here is what I have done on more than one Surface RT. Requirements: You have 8.1 update installed You still have the recovery partition on drive C: Reset your RT from within Windows. Reset, not refresh. Connect the RT to charge. https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/refresh-or-reset-surface-rt#within One of the pages will ask for a drive encryption key. Go to the bottom of the page and select ‘Not this Drive” When the reset finishes, in settings go to ‘Power and Sleep’, ‘When plugged in’ set to ‘Never’ All updating is done from the Control Panel, Windows Update. After each search for updates is complete click on the blue line that says ‘important updates are available’ to see what is found. You can speed things up by hiding all Office updates. Right click an Office update and select ‘Hide’. To select a long list, select the bottom Office update, hole down the shift key, select the top office update. Now all are selected, right click, hide. Install all other updates found. When Windows updates are all done and Update 3 is installed go back and restore hidden updates and install the Office Updates. Start Update Instillation Here Turn on WiFi, Search for updates from the Control Panel, you will see a firmware update, install all Windows updates, restart *When you go back to Windows Update it will show updates are available. Do not install these updates. What you need is KB2919355 and it will not be there. Stay on the page and search for updates. Install KB2919355 along with the other updates. KB3173424 May be in this batch, that's OK, go ahead and install it.Restart. Go to Control Panel, Programs and Features, View installed updates. See that KB2919355 is installed. Turn off Wifi, install KB3173424, restart Install KB3172614, restart Turn on Wifi, search for updates, should find over 200 updates, install, restart Turn off Wi-Fi and install KB3097667 To get the Win 10 interface, after the restart, right-click on Taskbar > Properties, Start Menu. Check the box, Use the Start Menu instead of the Start Screen for no more metro screen KB3173424, KB3172614 and KB3097667 are standalone MSI update installer files that you download to install at the correct time. Download KB3173424 HERE . Download KB3172614 HERE . Download KB3097667 Windows RT 8.1 Update 3 Standalone Package

I've posted this already as an answer to a more recent question, but since this seems to be THE thread on the issue I'll add it here too. I haven't read all 29 pages so apologies if something similar has already been suggested. Hopefully it will be useful for somebody until it is buried under waffle by those pushing their own agenda. After resetting my surface 2, running the updates I was stuck at the never ending "checking for updates". Unimpressed with solutions I found on the internet I reset again and came up with my own series of steps to complete the updates (yes I have update 3). Here is what I did: Reset the surface 2 using downloaded recovery image. Turn off automatic updates using regedit. (change "AUOptions" from 4 to 2) Load control panel Check for updates Install security updates for windows RT only (NOT office, defender, recommended or optional stuff) Restart and check again for updates Repeat last 2 steps until no more security updates for windows rt. Install recommended updates for windows RT. Check again. Repeat as necessary. Install optional updates. Check again. Repeat as necessary. Install office updates. Check again. Repeat as necessary. Install defender updates. Set up other user accounts etc Not all steps maybe necessary, but I'm not sure what the magic step is (I'm not going through the update process again to check!). You'll have to devote a large chunk of the day to updating, but you can leave the machine and keep coming back to it. Using the above order all updates installed successfully and there was no need to run the troubleshooter or manually install updates from files. After completing the install/updates you'll probably want to claw back some disk space, but that's for another question/day!

Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
I check my installed update, I can't find KB2919442.
I can't download or update any apps from Windows Store too. (wsreset.exe tried)

================

Updates (JANUARY 2017) *You can skip this to the solution below

================

gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
Windows update and Windows Store issues are still not solved.
According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

================

Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

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319 additional answers

Anonymous

2017-01-23T16:26:05+00:00

Hi, Good news!

QUICK UPDATE: Thank you to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

I just did on my Surface RT. Attached below is the screenshot after I did the above steps.

I am currently downloading the updates. I will update again once my RT is fully updated.
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Anonymous

2017-01-25T16:42:32+00:00

Glad I could help!

Seems like I solved the major store issue as well.

Onto the next fixes!
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4 people found this answer helpful.

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Anonymous

2017-06-28T01:25:52+00:00

Here is what I have done on more than one Surface RT.

Requirements:

You have 8.1 update installed

You still have the recovery partition on drive C:

Reset your RT from within Windows. Reset, not refresh. Connect the RT to charge.

https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/refresh-or-reset-surface-rt#within

One of the pages will ask for a drive encryption key. Go to the bottom of the page and select ‘Not this Drive”

When the reset finishes, in settings go to ‘Power and Sleep’, ‘When plugged in’ set to ‘Never’

All updating is done from the Control Panel, Windows Update.

After each search for updates is complete click on the blue line that says ‘important updates are available’ to see what is found. You can speed things up by hiding all Office updates. Right click an Office update and select ‘Hide’.   To select a long list, select the bottom Office update, hole down the shift key, select the top office update. Now all are selected, right click, hide.

Install all other updates found.

When Windows updates are all done and Update 3 is installed go back and restore hidden updates and install the Office Updates.

Start Update Instillation Here

Turn on WiFi, Search for updates from the Control Panel, you will see a firmware update, install all Windows updates, restart

*When you go back to Windows Update it will show updates are available. Do not install these updates. What you need is KB2919355 and it will not be there. Stay on the page and search for updates.

Install KB2919355 along with the other updates. KB3173424 May be in this batch, that's OK, go ahead and install it.Restart.

Go to Control Panel, Programs and Features, View installed updates. See that KB2919355 is installed.

Turn off Wifi, install KB3173424, restart

Install KB3172614, restart

Turn on Wifi, search for updates, should find over 200 updates, install, restart

Turn off Wi-Fi and install KB3097667

To get the Win 10 interface, after the restart, right-click on Taskbar > Properties, Start Menu.   Check the box, Use the Start Menu instead of the Start Screen for no more metro screen

KB3173424, KB3172614 and KB3097667 are standalone MSI update installer files that you download to install at the correct time.

Download KB3173424 HERE.

Download KB3172614 HERE.

Download   KB3097667 Windows RT 8.1 Update 3 Standalone Package
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Anonymous

2017-06-08T17:41:50+00:00

I've posted this already as an answer to a more recent question, but since this seems to be THE thread on the issue I'll add it here too. I haven't read all 29 pages so apologies if something similar has already been suggested. Hopefully it will be useful for somebody until it is buried under waffle by those pushing their own agenda.

After resetting my surface 2, running the updates I was stuck at the never ending "checking for updates". Unimpressed with solutions I found on the internet I reset again and came up with my own series of steps to complete the updates (yes I have update 3). Here is what I did:

Reset the surface 2 using downloaded recovery image.

Turn off automatic updates using regedit. (change "AUOptions" from 4 to 2)

Load control panel

Check for updates

Install security updates for windows RT only (NOT office, defender, recommended or optional stuff)

Restart and check again for updates

Repeat last 2 steps until no more security updates for windows rt.

Install recommended updates for windows RT. Check again. Repeat as necessary.

Install optional updates. Check again. Repeat as necessary.

Install office updates. Check again. Repeat as necessary.

Install defender updates.

Set up other user accounts etc

Not all steps maybe necessary, but I'm not sure what the magic step is (I'm not going through the update process again to check!). You'll have to devote a large chunk of the day to updating, but you can leave the machine and keep coming back to it. Using the above order all updates installed successfully and there was no need to run the troubleshooter or manually install updates from files.

After completing the install/updates you'll probably want to claw back some disk space, but that's for another question/day!
Was this answer helpful?

2 people found this answer helpful.

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