Surface Go 2 Main Camera - not functioning/installed

Anonymous
2020-06-03T21:08:06+00:00

Main camera is just a black screen.

Once an attempt to take a picture with the main camera generated this message:0xA00F4928<photocapturestarttimeout>

Rear facing (above screen) works fine.

Device manager only shows one camera: Intel(R) AVStream Camera 2500.

Have searched for drivers, Installed drivers from MS Surface Go 2 page all to no avail.

Fixable or return under warranty?

Surface | Surface Go | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

12 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-06-24T16:34:27+00:00

    Hello, MichaelContos!

    May we know how the front camera is on your Surface Go 2?

    By the way, did you visit this page to do all steps mentioned?

    https://support.microsoft.com/en-us/help/17444/windows-camera-app-webcams-help

    Is this happening on the built-in Windows Camera app?

    Can you try to see if you can take a photo using another app (Skype or any other app that has camera functionality you wish to use) or maybe try on a web browser then visit Facebook to see if you can take a photo from there?

    Looking forward for your response!

    Regards,

    Janette_Z

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-06-28T15:02:27+00:00

    I'm having the exact same issue with my Go 2. Did you ever resolve this? 

    Also, it's normal to have only one camera listed in Device Manager. I know someone with a Surface Pro 7 and two functioning cameras. She has only one camera (Intel(R) AVStream...) listed under Device Manager. So I believe that represents the front and the back. 

    But maybe if Microsoft support chimed in they could clear things up...?

    Was this answer helpful?

    0 comments