Surface Go 2 Main Camera - not functioning/installed

Anonymous
2020-06-03T21:08:06+00:00

Main camera is just a black screen.

Once an attempt to take a picture with the main camera generated this message:0xA00F4928<photocapturestarttimeout>

Rear facing (above screen) works fine.

Device manager only shows one camera: Intel(R) AVStream Camera 2500.

Have searched for drivers, Installed drivers from MS Surface Go 2 page all to no avail.

Fixable or return under warranty?

Surface | Surface Go | Sound and camera

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  2. Anonymous
    2020-06-04T02:38:42+00:00

    Just tested cameras with Skype. Skype can only access the Rear (above screen) camera.

    I see that there has been 6 replies to this thred so far but I cannot access any of them

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  3. Anonymous
    2020-06-04T05:06:02+00:00

    Using the camera app, when the Main Camera (camera in lid). is selected the little white LED does come on but the image remains black. Again, only 1 camera is listed on the Device Manager

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  4. Anonymous
    2020-06-04T11:33:48+00:00

    If I attempt to alter the main camera setting from the Camera app I get the BSOD "KMODE EXCEPTION NOT HANDLED."

    From what I can gather the device manager should list 2 cameras I am only seeing one.

    Any ideas or is this beyond the scope of the community to address?

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-06-04T13:58:03+00:00

    Those 6 replies were from tech support scammers. If it were me, I'd return for full refund and repurchase.

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