Surface Go 2 Main Camera - not functioning/installed

Anonymous
2020-06-03T21:08:06+00:00

Main camera is just a black screen.

Once an attempt to take a picture with the main camera generated this message:0xA00F4928<photocapturestarttimeout>

Rear facing (above screen) works fine.

Device manager only shows one camera: Intel(R) AVStream Camera 2500.

Have searched for drivers, Installed drivers from MS Surface Go 2 page all to no avail.

Fixable or return under warranty?

Surface | Surface Go | Sound and camera

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  1. Anonymous
    2020-06-28T15:02:27+00:00

    I'm having the exact same issue with my Go 2. Did you ever resolve this? 

    Also, it's normal to have only one camera listed in Device Manager. I know someone with a Surface Pro 7 and two functioning cameras. She has only one camera (Intel(R) AVStream...) listed under Device Manager. So I believe that represents the front and the back. 

    But maybe if Microsoft support chimed in they could clear things up...?

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  2. Anonymous
    2020-06-24T16:34:27+00:00

    Hello, MichaelContos!

    May we know how the front camera is on your Surface Go 2?

    By the way, did you visit this page to do all steps mentioned?

    https://support.microsoft.com/en-us/help/17444/windows-camera-app-webcams-help

    Is this happening on the built-in Windows Camera app?

    Can you try to see if you can take a photo using another app (Skype or any other app that has camera functionality you wish to use) or maybe try on a web browser then visit Facebook to see if you can take a photo from there?

    Looking forward for your response!

    Regards,

    Janette_Z

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-06-04T13:58:03+00:00

    Those 6 replies were from tech support scammers. If it were me, I'd return for full refund and repurchase.

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  4. Anonymous
    2020-06-04T11:33:48+00:00

    If I attempt to alter the main camera setting from the Camera app I get the BSOD "KMODE EXCEPTION NOT HANDLED."

    From what I can gather the device manager should list 2 cameras I am only seeing one.

    Any ideas or is this beyond the scope of the community to address?

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  5. Anonymous
    2020-06-04T05:06:02+00:00

    Using the camera app, when the Main Camera (camera in lid). is selected the little white LED does come on but the image remains black. Again, only 1 camera is listed on the Device Manager

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