Surface Duo with Android 11 Digital Hearing Aid Compatibility

Anonymous
2022-03-13T03:01:43+00:00

I have been using a Galaxy 10s on Android 11. I wear rechargeable hearing aids that work very well with Android 11. Before I purchased this Surface Duo I tried to read up on how other hearing aid users fare with this on the Surface Duo on Android 11 but I found little in the way of clear indicators, one way or the other. I am now on Day 2 of self-training and configuring the phone the way I like it and for the life of my I cannot get the hearing aids to work. They connect by Bluetooth to the Surface fine, but once the devices are connected, they do not work. I can't take phone calls or listen to music, or anything. Is there something I may be overlooking or is this a known challenge with a work around? Any help would be appreciated.

Surface | Surface Duo | Sound and camera

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Anonymous
2022-04-26T17:34:30+00:00

Hello Fliving and other posters,

I have inquired internally and have come back with this:

Audio streaming from Bluetooth hearing aids is not supported on Surface Duo as the Audio Streaming for Hearing Aids (ASHA) protocol is not supported.

Thanks,

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  1. Anonymous
    2022-04-08T23:23:56+00:00

    I have signia over the ear hearing aids. They connect to my surface duo 2 and show up in settings Bluetooth and also accessibility They work in the sense that you can change the volume etc but when someone calls you can not hear the call through the hearing aid. I tried using a pixel 6 and it worked fine. Is there a problem.

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  2. Anonymous
    2022-03-19T12:28:40+00:00

    John,

    I'm need to understand how this maint/dev thread works as I'm trying to survive without a functioning hearing aid for my Surface Duo. Before mid April I need to know if meeting my requirement is feasible. Is that possible? Thanks in advance. Frank

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  3. Anonymous
    2022-03-16T01:23:05+00:00

    Hello fliving,

    When you go to Settings > Accessibility on the device, do the hearing aids list there or not?

    Next, can you provide us with the model of hearing aids you are using?

    Let us know and we will assist you on this.

    Thanks,

    The hearing aids are ' Lively', behind the ear rechargeables. I hope that was what you were looking for. I installed the Lively app and configured the hearing aids with the Surface Duo and they both show up as connected devices. They don't however show up anywhere under Accessibility.

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  4. Anonymous
    2022-03-15T18:37:41+00:00

    Hello fliving,

    When you go to Settings > Accessibility on the device, do the hearing aids list there or not?

    Next, can you provide us with the model of hearing aids you are using?

    Let us know and we will assist you on this.

    Thanks,

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