Surface go 2 not recognized on another computer with USB cable??

Anonymous
2021-12-06T13:32:27+00:00

I purchased a Surface Go 2 and purchased a USB C / USB A cable so that I can transfer files from my computer to my Go 2.

When I plug in the cable, I get a message on my Go 2 "PC isn't charging".

In addition, on my computer, I cannot "see" the Go 2 as an external device.

Cables are brand new.

Go 2 is brand new.

Computer probably does not have USB C port but has a regular USB (A?) port.

Why isn't this working??

Surface | Surface Go | USB-C

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  1. Anonymous
    2021-12-06T18:50:39+00:00

    Hi cppoly,

    Thank you for reaching Microsoft Community.

    To transfer files from one PC to the Surface, you may use either OneDrive or using an external storage device. Please see these pages for details:

    How to Transfer Files from PC to PC | Microsoft

    Move your files to a new Windows 10 PC using an external storage device (microsoft.com)

    Hope this helps.

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  2. Anonymous
    2021-12-09T15:31:54+00:00

    Hi cppoly,

    We have noticed that you haven’t replied to our first response yet. We would like to know if you still need some assistance on the concern raised. If yes, please reply back for us to further assist you.

    Hope to hear from you.

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