Taking a picture on a site vs uploading files

Anonymous
2023-07-20T20:44:59+00:00

Hello,

When I am on a website trying to schedule an appointment, it asks me to upload my ID cards. When I'm on my iphone or android and click it, I get options to either choose from file, upload picture OR take picture.

When on the Surface Go - I dont get these options and it takes me straight to my folders to upload an already saved image.

Is this a microsoft/windows issue compared to Apple/Android? Or a development issue on the site?

Surface | Surface Go | Sound and camera

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  1. Anonymous
    2023-07-21T00:10:45+00:00

    Hi Lauren!

    Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

    May I know which site are you trying to upload a picture?

    This can be an operating system compatibility with the browser, I highly suggest you take a picture first of the document before uploading it.

    Thanks again for choosing Microsoft. Hope this helps!

    Regards,

    RodelioP.

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  2. Anonymous
    2023-07-25T15:40:22+00:00

    I am trying to find out how to view your private message. I do not want the site on here. However I need to be able to take a picture vs uploading a file so I am wondering if that can be resolved somehow (This is work related)

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  3. Anonymous
    2023-07-26T05:33:13+00:00

    Hi LKimpel!

    Thanks for getting back to us!

    Unfortunately, if this is an issue with compatibility, we won't be able to get this fixed as this has to do with your company's website compatibility as well.

    Thanks again for choosing Microsoft!

    Regards,

    RodelioP.

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  4. Anonymous
    2023-07-31T21:44:04+00:00

    Hi Lauren!

    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com) as we will not be monitoring this thread going forward.

    Thank you for understanding.

    Regards,

    RodelioP.

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