Surface Dock not putting monitor to sleep

Anonymous
2016-05-11T01:50:28+00:00

Hi Everyone,

I have a new Surface Pro 4 with a Microsoft Dock and an Asus 28" Monitor for my GM. The problem I have is that when I shut down the Surface, the Dock seems to continue to provide power to the Monitor and the monitor doesn't go into standby mode. When I unplug the monitor cable from the dock it goes into standby but the moment I plug the cable (Display Port) back in the monitor powers up and says it can't detect the display port.

I have all current Microsoft updates so nothing recent has helped with this. Any thoughts?

Olin

Surface | Surface Pro | Display and screen

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Anonymous
2017-04-03T14:35:48+00:00

Ok, I am replying to my post about this because I have fixed my issue.

The way I fixed it was buying an ACTIVE mDP to HDMI adapter (one that supports 4K @ 60Hz) and using that with my monitor.  I have had no luck using the direct mDP to full DP cable.

Thanks for sharing, this solved my issue as well.  Monitor sleeps like a baby now.

For reference here are the adapter and cable I'm using:

Adapter: https://www.amazon.com/gp/product/B00PJ3LSIG/ref=oh\_aui\_detailpage\_o00\_s00?ie=UTF8&psc=1

HDMI Cable: https://www.amazon.com/gp/product/B014I8SIJY/ref=oh\_aui\_detailpage\_o00\_s00?ie=UTF8&psc=1

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  1. Anonymous
    2017-03-24T12:15:12+00:00

    Can't speak for @mdkitzman, but I (and seems a few others as well) did try using a different Surface Dock, and the problem remains. (hey, just read the posts above)

    It's kind of frustrating that even when I offered to troubleshoot at a deeper level (just give me the tools and tell me what to do), all I got were tone-deaf answers.

    And when we've exhausted their well-intentioned "suggestions", they just become silent, and then, when someone else comes reporting the same problem, the whole process repeats again.

    Baffling.

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  2. Anonymous
    2017-03-24T12:32:27+00:00

    I totally agree.  I ended up going the active HDMI to mini display port route on to get my Samsung monitor to sleep properly, but I should not have to find a workaround since this monitor is officially supported.

    Microsoft,  pls really give us answers and not insult us with try this try that replies.  At least read the thread history first.

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  3. Anonymous
    2017-03-24T16:05:58+00:00

    Hi,

    Have you tied using a different Surface Dock? If not we suggest that you do so. Also, if you are situated in the USA, we suggest that you bring your Surface Book and the Surface Dock to the nearest Microsoft Store to have it checked by one of our technicians.

    Feel free to post if you have other concerns.

    Is this a joke?! Am i supposed to have a pile of surface docks available to troubleshoot this? I only have the single dock. There are multiple users reporting this issue, and we have given you plenty of information on the troubleshooting steps we've taken. How do we get a support ticket opened for someone to actually investigate this?

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  4. Anonymous
    2017-03-29T20:14:53+00:00

    Also have exactly the same problem, all drivers are up to date including the Monitor. It is pretty hard to believe this is not fixable, after all this time, with multiple people having an easily recreatable issues across multiple docks and monitors.

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