Surface Dock not putting monitor to sleep

Anonymous
2016-05-11T01:50:28+00:00

Hi Everyone,

I have a new Surface Pro 4 with a Microsoft Dock and an Asus 28" Monitor for my GM. The problem I have is that when I shut down the Surface, the Dock seems to continue to provide power to the Monitor and the monitor doesn't go into standby mode. When I unplug the monitor cable from the dock it goes into standby but the moment I plug the cable (Display Port) back in the monitor powers up and says it can't detect the display port.

I have all current Microsoft updates so nothing recent has helped with this. Any thoughts?

Olin

Surface | Surface Pro | Display and screen

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Anonymous
2017-04-03T14:35:48+00:00

Ok, I am replying to my post about this because I have fixed my issue.

The way I fixed it was buying an ACTIVE mDP to HDMI adapter (one that supports 4K @ 60Hz) and using that with my monitor.  I have had no luck using the direct mDP to full DP cable.

Thanks for sharing, this solved my issue as well.  Monitor sleeps like a baby now.

For reference here are the adapter and cable I'm using:

Adapter: https://www.amazon.com/gp/product/B00PJ3LSIG/ref=oh\_aui\_detailpage\_o00\_s00?ie=UTF8&psc=1

HDMI Cable: https://www.amazon.com/gp/product/B014I8SIJY/ref=oh\_aui\_detailpage\_o00\_s00?ie=UTF8&psc=1

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  1. Anonymous
    2016-11-11T05:58:50+00:00

    Hi Lo,

    Have you tried running the latest updates for your Surface Dock? If not yet, we suggest that you update the Surface Dock while your Surface device is connected to help resolve the issue. You can update your Surface Dock using the Microsoft Surface Dock Updater.

    Let us know how it goes.

    Regards.

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  2. Anonymous
    2016-11-11T16:02:09+00:00

    Thanks for the reply.

    However it didn't help.

    Any other ideas?

    Cheers.

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  3. Anonymous
    2016-11-15T06:22:14+00:00

    We suggest that you contact our Assisted Support for further assistance with regard the issue with your Surface device and Surface Dock. You can also call our Global Customer Service if you're outside U.S.

    Regards.

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  4. Anonymous
    2016-11-19T18:49:42+00:00

    Just updated the firmware of my Surface Dock.

    Monitor is not on the compatibility list, but it is also not in the incompatibility list.

    Monitor is connected with a DisplayPort cable without any adapter.

    Still having the problem.

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