Surface Dock not putting monitor to sleep

Anonymous
2016-05-11T01:50:28+00:00

Hi Everyone,

I have a new Surface Pro 4 with a Microsoft Dock and an Asus 28" Monitor for my GM. The problem I have is that when I shut down the Surface, the Dock seems to continue to provide power to the Monitor and the monitor doesn't go into standby mode. When I unplug the monitor cable from the dock it goes into standby but the moment I plug the cable (Display Port) back in the monitor powers up and says it can't detect the display port.

I have all current Microsoft updates so nothing recent has helped with this. Any thoughts?

Olin

Surface | Surface Pro | Display and screen

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Anonymous
2017-04-03T14:35:48+00:00

Ok, I am replying to my post about this because I have fixed my issue.

The way I fixed it was buying an ACTIVE mDP to HDMI adapter (one that supports 4K @ 60Hz) and using that with my monitor.  I have had no luck using the direct mDP to full DP cable.

Thanks for sharing, this solved my issue as well.  Monitor sleeps like a baby now.

For reference here are the adapter and cable I'm using:

Adapter: https://www.amazon.com/gp/product/B00PJ3LSIG/ref=oh\_aui\_detailpage\_o00\_s00?ie=UTF8&psc=1

HDMI Cable: https://www.amazon.com/gp/product/B014I8SIJY/ref=oh\_aui\_detailpage\_o00\_s00?ie=UTF8&psc=1

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  1. Anonymous
    2018-04-08T20:28:55+00:00

    RESOLVED with WORK-AROUND!  

    Even though this is an issue with the Microsoft Surface docking block, I followed Luke0330's post and orderd an *ACTIVE* m-ini DIsplayPort to HDMI adapter cable (Amazon: https://www.amazon.co.uk/gp/product/B01FM50QJC/) which resolved the problem nicely.  My monitor now sleeps nicely and none of my open windows move after returning from sleep. 

    Note that it MUST be an "Active" adapter as a generic mini DisplayPort to HDMI does not solve the issue.

    If you are having this issue, try ordering an Active adapter.

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  2. Anonymous
    2018-04-07T10:29:04+00:00

    I have the new Surface Book 2 and the Surface Docking Station block. 

    • I updated to the latest Surface Docking Station Firmware (as of 07-Apr-18).
    • I am using a mini-DisplayPort to DisplayPort cable which supports 4K HBR2.

    (Amazon: https://www.amazon.co.uk/gp/product/B00595KTKC/) -- I have tried 2 of these.

    • I have tried an LG 27UD68P monitor as well as an LG 34UC98 monitor.
    • I also tried a mini-DisplayPort to HDMI adapter with a latest spec HDMI cable. That did not solve the problem either.
    • I have NOT tried the steps from Luke0330's post:
    1. Active mDP to HDMI Adapter: https://www.amazon.com/gp/product/B00PJ3LSIG/ref=oh\_aui\_detailpage\_o00\_s00?ie=UTF8&psc=1
    2. HDMI Cable: https://www.amazon.com/gp/product/B014I8SIJY/ref=oh\_aui\_detailpage\_o00\_s00?ie=UTF8&psc=1

    You can see a video of the behavior here: https://www.youtube.com/watch?v=dW2REzx6UVA

    I should not have to have a special adapter to solve this problem (even though I have not tried it).  Both monitors are only a few months old. Why is this issue occurring?  It does not happen if the monitor is connected directly to my Surface Book 2. Microsoft... any plans to fix this?

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