NEED HELP - EXCHANGE ACTIVESYNC (EAS) will not connect to Exchange Server

Anonymous
2012-10-28T22:11:06+00:00

We have two Surface RT machines.  Neither will connect to our 2003 Exchange Server with the Exchange ActiveSync setup (EAS) option in Mail.  We have lots of other Smartphones and tablets connected.  After many hours, Microsoft Surface Technical Support has not been able to resolve. 

Errors received:

  1. "Unable to connect. Ensure the information entered is correct"
  2. A brief error message in the upper right corner of the screen that says ******@myOUTSIDEdomain.com is unavailable

Data Entered:

Using: Mail Tile/add your mail accounts/view all in set.../Other Account/Exchange ActiveSync (EAS)/show more details setup screen:

  1. Email address: ******@myOUTSIDEdomain.com
  2. Server address: webmail.myOUTSIDEdomain.com
  3. Domain: myINSIDEdomain
  4. Username: johnsmith
  5. Password: mypassword

Please let me know if you see something wrong with the above data - it works for about 40 other mobile device.

Surface | Other

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Anonymous
2012-11-05T19:50:10+00:00

Wow, there is a lot of misinformation on this board..... Surface does connect to Exchange and has since day 1. The problem is that you are using self signed certificates, and surface does not accept self signed certificates unless you install them yourself. This is done for security, it had nothing to do with joining domains or anything like that, there is no bug. Exchange mail has worked on my surface since October 26th. Make sure you install the cert under 

"Trusted Root Certification Authorities"

http://www.lonecpluspluscoder.com/2012/10/how-to-make-a-self-signed-ssl-certificate-work-with-windows-rts-mail-app-on-a-microsoft-surface-rt/

http://blog.brightpointuk.co.uk/adding-exchange-email-account-windows-rt

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  1. Anonymous
    2012-10-31T15:42:09+00:00

    Same here. Spoke to Surface support who were no help what so ever. Their answer was to call the Exchange team as it must be an issue with my server. Funny how it works fine on all our iPads and iPhones but not a Microsoft product. 

    They need to sort this ASAP as we were planning to roll out the Surface tablets to all our field guys but now might need a rethink.

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  2. Anonymous
    2012-10-31T20:11:39+00:00

    I think I had a better experience because I eliminated all of the possible alternatives up front.  I explained that I was using the same exact settings on the same wireless network across an Apple Tablet, Android phone, and the new Surface RT.  I verified that all other apps on the Surface were connected to the internet with no apparent issues.  That eliminates connectivity or the Exchange server as being suspect.   That basically leaves either the device or its software as the only variables in the equation.  Only been one day so no response yet...

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  3. Anonymous
    2012-11-01T21:36:18+00:00

    Same issue with Windows 8 Pro. It connected once then no more. IOS devices and Android are connecting just fine.

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  4. Anonymous
    2012-11-02T14:18:50+00:00

    I am a Mocrosoft Partner and I have the exact same issues with my Surface tablet, I am completely astounded that Microsoft could release the device without having fully tested that it works with exchange active sync.

    I have setup iPads, iPhones, android tablets, Android phones and even My HP touchpad running WEBos with no problems  straight out of the box no problem.

    Microsoft had better fix this asap otherwise they will be a laughing stock....

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