NEED HELP - EXCHANGE ACTIVESYNC (EAS) will not connect to Exchange Server

Anonymous
2012-10-28T22:11:06+00:00

We have two Surface RT machines.  Neither will connect to our 2003 Exchange Server with the Exchange ActiveSync setup (EAS) option in Mail.  We have lots of other Smartphones and tablets connected.  After many hours, Microsoft Surface Technical Support has not been able to resolve. 

Errors received:

  1. "Unable to connect. Ensure the information entered is correct"
  2. A brief error message in the upper right corner of the screen that says ******@myOUTSIDEdomain.com is unavailable

Data Entered:

Using: Mail Tile/add your mail accounts/view all in set.../Other Account/Exchange ActiveSync (EAS)/show more details setup screen:

  1. Email address: ******@myOUTSIDEdomain.com
  2. Server address: webmail.myOUTSIDEdomain.com
  3. Domain: myINSIDEdomain
  4. Username: johnsmith
  5. Password: mypassword

Please let me know if you see something wrong with the above data - it works for about 40 other mobile device.

Surface | Other

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Anonymous
2012-11-05T19:50:10+00:00

Wow, there is a lot of misinformation on this board..... Surface does connect to Exchange and has since day 1. The problem is that you are using self signed certificates, and surface does not accept self signed certificates unless you install them yourself. This is done for security, it had nothing to do with joining domains or anything like that, there is no bug. Exchange mail has worked on my surface since October 26th. Make sure you install the cert under 

"Trusted Root Certification Authorities"

http://www.lonecpluspluscoder.com/2012/10/how-to-make-a-self-signed-ssl-certificate-work-with-windows-rts-mail-app-on-a-microsoft-surface-rt/

http://blog.brightpointuk.co.uk/adding-exchange-email-account-windows-rt

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  1. Anonymous
    2012-10-30T19:47:11+00:00

    Glad I'm not the only one with this issue. Finally found this thread.

    Hope MS has an answer soon.

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  2. Anonymous
    2012-10-30T18:26:08+00:00

    I spoke with Microsoft Support briefly and this issue has been identified as a bug. (her words, not mine) With the amount of people having this problem I'm sure it's a top priority.  So I guess us early adopters are just going to have to wait it out...  I was told I would be contacted in 3-5 days with an update.  I'll keep everyone posted.

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  3. Anonymous
    2012-10-30T18:12:35+00:00

    I'm hoping this can be fixed with a patch on the Surface side of things. I can also confirm that my work 2003 Exchange Server email does work on my Windows 7.5 Phone but not on the Surface. 

    Thanks,

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  4. Anonymous
    2012-10-30T18:08:31+00:00

    I too am stuck! Help

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