NEED HELP - EXCHANGE ACTIVESYNC (EAS) will not connect to Exchange Server

Anonymous
2012-10-28T22:11:06+00:00

We have two Surface RT machines.  Neither will connect to our 2003 Exchange Server with the Exchange ActiveSync setup (EAS) option in Mail.  We have lots of other Smartphones and tablets connected.  After many hours, Microsoft Surface Technical Support has not been able to resolve. 

Errors received:

  1. "Unable to connect. Ensure the information entered is correct"
  2. A brief error message in the upper right corner of the screen that says ******@myOUTSIDEdomain.com is unavailable

Data Entered:

Using: Mail Tile/add your mail accounts/view all in set.../Other Account/Exchange ActiveSync (EAS)/show more details setup screen:

  1. Email address: ******@myOUTSIDEdomain.com
  2. Server address: webmail.myOUTSIDEdomain.com
  3. Domain: myINSIDEdomain
  4. Username: johnsmith
  5. Password: mypassword

Please let me know if you see something wrong with the above data - it works for about 40 other mobile device.

Surface | Other

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Anonymous
2012-11-05T19:50:10+00:00

Wow, there is a lot of misinformation on this board..... Surface does connect to Exchange and has since day 1. The problem is that you are using self signed certificates, and surface does not accept self signed certificates unless you install them yourself. This is done for security, it had nothing to do with joining domains or anything like that, there is no bug. Exchange mail has worked on my surface since October 26th. Make sure you install the cert under 

"Trusted Root Certification Authorities"

http://www.lonecpluspluscoder.com/2012/10/how-to-make-a-self-signed-ssl-certificate-work-with-windows-rts-mail-app-on-a-microsoft-surface-rt/

http://blog.brightpointuk.co.uk/adding-exchange-email-account-windows-rt

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  1. Anonymous
    2012-11-02T22:54:55+00:00

    JavanClark:

    Thank you for your reponse. 

    Your answer is what I suspected to be true - Microsoft intentionally decided not to allow Surface RT Tablets to connect to Exchange Server.

    The Windows 8 RT may be the only Smart Phone or Tablet Operating System available today with this serious limitation.

    There will be alot of unhappy customers.

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  2. Anonymous
    2012-11-02T22:45:18+00:00

    We don't want to join a domain, we just want to access E-Mail on an Exchange Server. In the account settings is an option to add an Exchange account, it just doesn't work...

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  3. Anonymous
    2012-11-02T22:38:26+00:00

    Hi,

    Sorry to see you're having issues with your Surface with Windows RT. The Surface with Windows RT is not intended for commercial use and does not support domain joining.

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  4. Anonymous
    2012-11-02T18:04:34+00:00

    JASeltzer:

    Your logic is good and I agree.  But the Surface RT Exchange connection problems is either:

    1. A software bug
    2. Prevented on purpose by Microsoft.

    Everyone on this board is assuming #1 and I hope it is #1 - for the success of the product.  I would like to see Microsoft rewarded for a fine Engineering Job.

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