Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-08-06T20:14:23+00:00

    Hi John Neil_J

    As someone else mentioned in this thread there are some other social media platforms where this has been reported and discussed.

    To put it simply the highlighted text just dissapears. This means that the laptop finds the cable fine but it just refuses to charge the battery.

    I know that is probably not something you are handling yourself but maybe a button in the future updates to force start charging will help with this issue.

    The full shutdown (10 sec power button) does the trick, but not always. Therfore it is not a reliable workaround all the time.

    Image https://www.reddit.com/r/Surface/comments/qgp5lf/fixed_surface_laptop_studio_not_charging/

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  2. Anonymous
    2022-08-07T08:22:45+00:00

    Have you tried the battery driver re-install described earlier in this thread on either PC? It seems to have worked on mine (so far), but others have said it didn't fix theirs.

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  3. Anonymous
    2022-08-08T06:34:55+00:00

    I did try the battery driver re-install. This does not seem to help, at least, not any better than a hard reboot. Both seem to only catch the issue a bit earlier than discharging fully to 0%. Then, it is only a matter of time until this issue arises again.

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  4. Anonymous
    2022-08-12T12:28:03+00:00

    I think I have some progress with this issue.

    As I have already reported here, the laptop does not charge when it is plugged in using a standard charger. However, the battery icon indicates that it is plugged in and the light on the connector is on. Today, I noticed that the tray icon does not show that it is plugged in anymore but the light on the connecter is still on. That is progress! What is next? No light on the connector?

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