Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

Was this answer helpful?

50+ people found this answer helpful.
0 comments

138 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-07-23T16:11:46+00:00

    I too am having this issue. It started on the first day of using this brand-new laptop, 2 weeks ago. The only thing that fixes it is to restart by resetting the device. Unacceptable for a brand new $2,500 device.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-07-31T20:27:23+00:00

    And I have the same issue too. Except, for fun, I've gone through 3 power cords. My surface studio is a few months old, power cord light is on but battery not charging. Ran out of juice while trying to download updates. Took it to Best Buy and their power cord at the counter charged it back up. So, bought another cord, since that appeared to be the problem. However, they didn't have 102 W which came with the laptop but rather 65 W. Since I was desperate, I bought it for $100! Power cord is considered an "accessory" and not covered by warranty... ??? Then I started getting a message saying the new cord (MS product) was "slow charging" and to get original wattage. Went to Amazon and found a 102 W charger for $30!!. Was going to return the 65 W to Best Buy today and again the same problem. Charge not taking. Tried all 3 cords, original, 65W and 102W replacements and no go. I'm downloading new BIOS as per instructions here but I'm guessing I'm going to run out of battery before I get to install. Just thought I would share my experience to save all the trouble and frustration of messing with the power cords. I'm out of

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-08-01T23:50:42+00:00

    Quick update. Geek Squad diagnosed the problem to be a faulty power cord port. I am still able to charge with no problem using the USB C port and an old docking station, thank goodness. However, need to submit my Surface for repair while still under warranty and be without it for 2-4 weeks! Disappointing to say the least.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-08-02T06:30:58+00:00

    thanks Martin, good to know. But not the answer for me. I have the issue on both charging ports.

    Hope it gets fixed permanently for you.

    As my Surface continues to have this issue, I have ordered a Dell. No MS Surface any more.

    Was this answer helpful?

    0 comments