Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

The issue appears to have resolved before that. My last issue was 10/17/2022. This was within a week after the firmware update and right before a software update. I have no idea which versions. However, since that last software update I haven’t had charging issues. Because I had charging issues about every week that required a hard reboot, I strongly suspect the 11/18 patch wasn’t the one that fixed things unless I somehow got it early because that would have been a month out from the last issue. I unfortunately didn’t document patch types or dates, only when the charging issues showed up.

I've come across this issue about 4 times now, and it's happening now as I am waiting for a flight at the airport. The only remedy I have found to truly work is just accepting the fact that the battery will fully deplete and I will miss hours of productivity because of a driver issue that the Microsoft team likes to continuously blame on faulty hardware.

I don't want to reinstall windows again, the first 4 times didn't work, and the pattern of this issue is always the same. I spent over 3 grand on this, and my laptop still shiv's itself in the drivers every few months leaving me helplessly trying to send an email before the battery fully depletes as I comically keep it plugged in thinking that it will magically work.

I have the same issue as well. I have gone through TWO advanced exchanges already (under warranty) and I've spent about 10 hours researching and trying to resolve this headache. The first surface I received had a speaker pop issue so I returned it. The second SLS I received experienced this battery issue and died on me, and so I did ANOTHER advanced exchange. Now, the THIRD SLS just died on me but miraculously the second started working so I am flip-flopping between the two before I have to return one of them.

I called today for a third advanced exchange, and if I have any issues with this third one I am demanding my money back. The MS support person said that the non-charging problem 'is a known issue with a certain lot of surfaces.' Yeah, great, thanks for selling these to your customers and not recalling them. How ridiculous.

Marking as Answered to raise visibility - Updated December 21, 2022

Thank you for your patience and feedback as we continue to work on a fix. 

 

Here is a workaround that has helped others start charging again:

1. Connect your Surface power supply and make sure the power connector light is on.
2. Save all your work and shutdown your Surface.
3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

 

The workaround is NOT a sustainable answer; I need to know when Microsoft is going to have this fixed once and for all. A due date would be appreciated. Thank you.