Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

Connect your Surface power supply and make sure the power connector light is on.
Save all your work and shutdown your Surface.
Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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138 additional answers

Anonymous

2022-12-20T12:27:14+00:00

And what is your status on the new replaced device?

I got the "same" offer regarding Microsoft should sent a replacement - but I had got this issues 2-3 time "only".

But not tryed yes - as the "device" works for now - but is there some updates from replaced devices?
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Anonymous

2022-12-21T18:40:27+00:00

What a joke that this has not been resolved yet. Extremely bad for MS.

After a number of MS devices, my ultimate answer has been: moving back to Dell.

Strongly recommend this to others.

Appreciate that an issue may occur, but the way that this has (not) been handled for so many customers who paid a lot of money, is embarrasing for any company.

Goodbye Microsoft!
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Anonymous

2022-12-21T19:39:26+00:00

I agree 100%. A supervisor at Microsoft agreed to give me a full refund for this huge inconvenience and I'm waiting for that now. I highly suggest reaching out to support and insisting on talking to a supervisor. My escalation through the BBB didn't accomplish anything.

Now I've ordered a new Lenovo computer and I will never support Microsoft again. What a horrible experience for months trying to get help here.
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Anonymous

2022-12-21T21:04:59+00:00

I left dell due to a laptop that overheated when any small amount of processing power was required, so I’m not convinced that will end well either. It looked like some class action lawsuits were attempting to get started over the issue.

Have you done all the updates? My issue appears to be fixed(?) As it hasn’t shown up since a crash right after a firmware update on 10/17. Immediately after the post firmware happened there was also a software update. I’m unsure if the software or firmware are related to my issue going away, but since 10/17 I’ve had no issues. I went from about every weekish to nothing yet.
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