Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

I've had this problem 3 times so far. Sometime plugging a USB-C phone charger into one of the USB ports of the SLS will fix the issue, sometimes a hard restart (holding power button for 20 seconds). However, I have also noticed that (despite small sample size) this ONLY happens if I leave my Slim Pen 2 docked in its charging position for a long period of time. When I initially bought my SLS, the Slim Pen 2 was out of stock, so I kept using an older Surface Pen with no issues at all. Only after buying the Slim Pen 2 a couple of months ago did this start. Note that undocking the pen doesn't fix the problem. My guess is that the pen does something to the wireless charging to keep it in some "ON" state and drawing power. The obvious problem with this guess is that the wireless charger should only draw a tiny amount of power at all, so hard to imagine how this could deplete the SLS battery so quickly. I'll try to remember to update this post if the problem repeats itself without the pen in its magnetic dock.

sorry to hear that so many clients have the same issue and Microsoft is not able/willing to solve it. :-( Charging Pen or nor, using USB-c or standard charge - all those things should be checked/tested by Micrtosoft. We should be able use the SLS in normal way, w/o making exception. Microsoft should solve it and it doesn't work, they should appologize and return our money

I replaced the machine, this service was excellent from Microsoft. I was sent a new machine and a return slip for UPS to return my old one.

With a new machine setup I restored my old machine with a clean install and checked the charger - it still didn't charge.

I think this thread is a mix of three different problems

1. The PC not charging because of software / driver issues
2. The PC discharging quickly
3. Hardware faults with the charging port blown

Whereas some people have sorted issues 1&2 by deleting the battery driver or hard restarting or using a USB-C charger, my issue was the Microsoft charging port was completely dead and it was only fixed by replacing the machine.

My unit is still under warranty until April 2023 so I have time to see if it happens again. Fingers crossed it will be okay, but I will post again if it happens again.

I had chatted with the support for the same - send a new device then send the old back - but i hope it will be fixed soon, as I try hard to push Microsoft from my knowledge and testing.

Im not so "lucky" as all you, as i seen this only a few times - but its still not okay for a type of this machine.

I got en email from i guy i chatted with some time ago, and he promised me that he would return to me - I got this:
"Dear Michael

I hope this email finds you well

I just wanted to inform you that I just received feedback from the designated department, and unfortunately, there is nothing new :(

the issue is recognized by Microsoft and they are still investigating the issue to make a fix in the next updates, so how long this will take? we don't know.

The only temporary solution they are providing is to try to force a shutdown by pressing and holding down the power button until Surface shuts down and restarts, continue to hold down the power button until you see the Windows logo screen (about 20 seconds), then release the power button."

Created a feedback in the feedback hub after chat with a nice support agent (had been that multiple times regarding this) and I will have you all to comment here, as this way there can come more attention to this to.

Link: https://aka.ms/AAirmrz

Please help us all - feedback! :)

I try to push again.

Thanks.