Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-12-01T23:48:25+00:00

    I purchased a SLS exactly a week ago. It just stopped charging all of a sudden. I've tried everything:

    • forced shutdown
    • charging with usb-c and switch
    • delete battery driver
    • flip the charging tip 180 degree
    • use a different charger (I have a 3rd party 102W charger for my still running Surface Book2, and the new charger that came with SLS was still able to charge my old Surface Book2)
    • roll back system update and re-update the system
    • reset the system twice

    The only thing I didn't try is to wait for the battery to be drained, but this is just stupid, it's not good for the battery and if it didn't work, it would be just a waste of time.

    Although the computer can be charged using USB-C, but I believe a device this expensive and supposedly this premium should not lack its actual main power source and making half of its i/o ports only suitable for power delivery, and for which I need to purchase a 3rd party charger separately.

    This is absolutely unacceptable. So I send it back to the retailer and asked for a new device, since Microsoft would only give you a refurbished one.

    Fingers crossed that MS noticed this problem and improved their quality control or their internal design and actually improved based on the numerous feedback, so newer device wouldn't have the same problem. (I highly doubt it)

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  2. Anonymous
    2022-12-02T11:35:45+00:00

    It seems once you have this problem, the normal charging port is useless and your only options are to use a USB-C charger or send it back and get a replacement.

    That MuyangLi just bought one and it failed is a big worry. I've arrange for a replacement, but I'm beginning to think I'll have the same problem again.

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  3. Anonymous
    2022-12-02T12:15:09+00:00

    I have an extra 127w charger (from my Surface Pro 7, the original charger stopped working so I had to buy the 127w one).. anyway I have tried to use that charger with my laptop studio and the issue still persists.

    By the way, Microsoft suspended my account for 3 days this week because of my comments in here and the fact that I had changed my username to "Microsoft doesn't care" to try to get their attention. So - that means a Microsoft support person was in this thread, made the decision to block me, but didn't provide any comments or help to us.

    I have an active complaint with the Better Business Bureau about this, will let you all know how it goes.

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  4. Anonymous
    2022-12-02T14:49:24+00:00

    Other has got an replace, with the same issue :(

    See my comments here to - and refer to the cases if you contact Microsoft Support and go to the Feedback Hub to 👍

    Hope it will be fixed!

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