Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-11-22T21:28:44+00:00

    the same issue for me. I understand Microsoft doesn't care at all and there is no official statement or solution. Has anyone already talked to a lawyer about the possibility of a class action lawsuit against Microsoft?

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  2. Anonymous
    2022-11-24T17:03:59+00:00

    Sadly I have the exact same issue. My Surface Studio Laptop doesn't charge at all on the standard charger, the ONLY way I can charge it is with an Apple USB-C, ah the irony.

    I think we all need to leave reviews for the SSL telling people not to buy it, maybe then we might see a fix.

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  3. Anonymous
    2022-11-24T17:14:29+00:00

    Sneaky Microsoft doesn't allow reviews on their site.. I tried that idea

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  4. Anonymous
    2022-11-24T22:32:06+00:00

    where we can put our reviews? We have to push microsoft to do something with it. Maybe we can as a group send a letter or official message to them? Any ideas?

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