Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-11-21T15:30:56+00:00

    And all here is fine for me - no not the issues there for me:

    The isssue need to be elseware.

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  2. Anonymous
    2022-11-21T16:08:52+00:00

    I hope the update Microsoft made to your laptop solves your problem. My laptop has been able to pull updates successfully but still has the issue. The battery drain issue on my laptop takes a month or more to show up, but once it does, it becomes a regular problem.

    During my current battery drain issue, I researched how to solve a battery issue on a Surface-based laptop and found a few good ideas. One of the ideas was to remove the battery device from the Device Manager. To complete this, I went into the device manager and removed the "Surface Battery" driver under the "Batteries" tree item. Once I removed the Surface Battery device and rebooted my laptop the charging problem disappeared.

    I have been able to successfully change my laptop after dropping below 20% on multiple occasions after having had failures on the past several attempts. I will keep allowing the battery to fully charge and then drain below 20% to see if this solution will provide a temporary solution to the issue.

    I am interested in seeing if removing the battery driver when the problem occurs will allow the battery to charge successfully without reaching 0%.

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  3. Anonymous
    2022-11-21T16:17:27+00:00

    I had tryed to uninstall the "Surface Battery" driver under the "Batteries" tree then rebooted - was happen after there again.

    I cant figure out where the issues "is"...

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  4. Anonymous
    2022-11-21T16:27:57+00:00

    Well, that is very disappointing news. I am not sure why it seems to have solved my most recent battery issue but will assume it was just a coincidence.

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