Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

This is the best reply on this thread, thank you for the detailed contribution!<br><br> <br><br><br>My experience has been exactly as Rood_284 describes; - Similar specs (i7, 512gb SSD, 32gb RAM, graphics card)- The issue happens approximately once per month- Driver reinstall does not work- Tried w/ two different official microsoft chargers; same results w/ each- Tried reorienting the connector w/ both; same results- Hard shutdown (10-second button press) does indeed resolve until it occurs again a few weeks laterMicrosoft, can we please get a response on this?

Now that I've come to think of it... Are there some variables that we can check?

1. I have chargers of varying wattage: 102W and 127W. Both are compatible, but might this throw drivers of the laptop off-guard?
2. Does the mixed use of chargers with differing wattage impose issues that the charger itself tries to mitigate? I don't know, but maybe the chargers have some smart components in it, which might cause the "charging but not charging" issue?

Maybe there still is something else going on, but this is what I so far can come up with in my personal situation. Of course, checking variables like this takes time (considering this issue happens once a month or so). I think that I can at least limit my usage to exclusively the 102W charger, see if that helps us clear up the mystery a bit. At least for variable 1 that I can identify.

As a side note: I have a feeling that this "hard shutdown" thing is effectively the same as letting the laptop die at 0%. In both cases, the laptop goes to a full stop, maybe resetting any driver related to power management? Seems to be a vague hint towards a (non-volatile) issue with power management. I say "non-volatile" because the health of my battery is not affected, as it seems.

After exclusively using the 102W charger that shipped with the laptop for some time now, one of my Surface Laptop Studios once again depleted the battery while the charger is connected. Hard reboot makes the laptop charge up again.

This leads me to believe it's not related to using different chargers with differing wattages.

Just a quick update.

Still having this problem when charging with the OEM 120W charger however it seems that USBC charging works fine.

I use a 100w USBC PD charger to charge my SLS when working remotely in my motorhome but normally use the OEM 120w at home. Yesterday it stopped charging so I took it out to the motorhome and plugged in the USBC PD charger and it started charging again.

Plugging in the USBC charger seems to reset the issue as once it starts to charge I could switch back to the OEM charger.

Maybe this narrows down the issue to the driver/software/coding for the MS charger socket?

I think it’s definitely software and related to the battery management. I have the issue every 7-10 days now. A hard reboot fixes the issue and resets the battery management software for a few days.

Interesting that a different cord worked to reset too. I only use the oem cord so far.

it’s a shame that Microsoft has failed to address this, but that’s what review sites are for. To educate others so they can choose the support and product that best fits their priorities.

I am also a Surface Studio laptop owner with the same problem.

It frustrates me because this has been an issue with the Surface Book since I bought my first one in 2016 and still there when I bought a refurbished book from Microsoft due to battery problems with my original one in 2000.

I bought the Studio as I wanted to be sure when touring Spain in my motorhome and sometimes off grid, I could not afford to have the laptop die on me.

What is even more frustrating is that technical support have, after a short period of basic fault finding, given up and want to provide me with a factory refurbished one. Meaning I get a used laptop that will almost certainly start doing exactly the same!

Never managed to charge via the USB C port, I will have to look into that.

Chris