Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-09-01T20:34:10+00:00

    Same for me happened today, I'm able to charge using usb-c, the Microsoft charger is not working (light on the charger is ok)

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  2. Anonymous
    2022-09-02T20:47:57+00:00

    I'm having the same exact issue. Microsoft Support wants to replace the device witha refurbished one. Like everyone else on this thread, I'm not convinced it is a hardward issue. I am hoping the next round of patches fixes the issue. In the meantime I can charge it via USB-C.

    I'm going to try letting the battery run down to zero tonight and see if that helps.

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  3. Anonymous
    2022-09-03T20:38:19+00:00

    Can confirm that my brand new SLS which I have been using for only about a week is having this exact same issue. Not what I wanted when I spent $4000 on a new machine DAYS before school starts. As others have said, the only fix I found to work was holding the power button down until the laptop shuts down and turns on again (and this is only temporary). This is the first time I have tried this fix so I do not know how long it will last. Given all of the other testimonies I have read, it seems very clear to me that this is a software issue. They better be working on a fix for this immediately. What an embarrassing joke this is for MS.

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  4. Anonymous
    2022-09-04T09:02:11+00:00

    Found another trick that kinda is a temporary solution to this problem. After restarting and once the laptop starts to actually charge I turned on smart charging(i.e. maintains the battery charge up to 80%). So, for the past two days, I haven't faced the issue. It's convenient for me coz most of the days I'm at my desk working at home & not outside. Maybe, when I go outside I'll have to switch off smart charging so it charges to 100%.

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