Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-03-06T20:51:28+00:00

    Thank you for posting your inquiry here in Microsoft Community, KevinSurface.

    I understand that having a device with a longer battery life is very important specially for daily use. I appreciate the effort in performing the troubleshooting methods.

    What percentage on the battery does it stopped charging? Please perform the methods below;

    • Run Surface Diagnostic Toolkit and check Windows Update.
    • Run the System File Checker.
    • Refresh the battery driver. Go to device manager > expand battery driver > right-click and choose uninstall > restart the device.
    • Install the drivers package manually.
    • Check the specific OS build of your Windows Settings> System> About.
    • Download the driver and firmware for Surface, choose Surface Laptop Studio and click download on the next page.
    • Please choose the .msi file that matches your current OS Build and click Next.
    • After the download, runand installthe .msi then Restart the Surface Device
    • Turn off battery limit mode. Go to settings > system > Recovery > Look for Advanced Startup, then choose Restart now > Troubleshoot > advanced option > UEFI firmware settings > Under Surface UEFI, go to Boot configuration > Look for Advanced option, turn off battery limit mode.

    - Check the Power modeslider. For best battery life, the slider should be set to **Balanced.**Go **** to settings > system > power & battery > under power mode, click the drop-down then choose Balanced.

    • Please disable the apps that starts automatically when the device is turned on. Task Manager > Startup

    Let me know how this goes.

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  2. Anonymous
    2022-03-08T16:16:45+00:00

    We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern.

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  3. Anonymous
    2022-03-09T16:58:01+00:00

    We still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns.

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  4. Anonymous
    2022-03-11T01:12:07+00:00

    Sorry for the late reply my inbox was not showing me these updates, I have gone through all these steps and the problem still persists. Battery limit was already off.

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