Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-12-08T19:18:57+00:00

    sorry to hear that so many clients have the same issue and Microsoft is not able/willing to solve it. :-( Charging Pen or nor, using USB-c or standard charge - all those things should be checked/tested by Micrtosoft. We should be able use the SLS in normal way, w/o making exception. Microsoft should solve it and it doesn't work, they should appologize and return our money

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  2. Anonymous
    2022-12-05T20:01:08+00:00

    I've had this problem 3 times so far. Sometime plugging a USB-C phone charger into one of the USB ports of the SLS will fix the issue, sometimes a hard restart (holding power button for 20 seconds). However, I have also noticed that (despite small sample size) this ONLY happens if I leave my Slim Pen 2 docked in its charging position for a long period of time. When I initially bought my SLS, the Slim Pen 2 was out of stock, so I kept using an older Surface Pen with no issues at all. Only after buying the Slim Pen 2 a couple of months ago did this start. Note that undocking the pen doesn't fix the problem. My guess is that the pen does something to the wireless charging to keep it in some "ON" state and drawing power. The obvious problem with this guess is that the wireless charger should only draw a tiny amount of power at all, so hard to imagine how this could deplete the SLS battery so quickly. I'll try to remember to update this post if the problem repeats itself without the pen in its magnetic dock.

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  3. Anonymous
    2022-12-02T14:49:24+00:00

    Other has got an replace, with the same issue :(

    See my comments here to - and refer to the cases if you contact Microsoft Support and go to the Feedback Hub to 👍

    Hope it will be fixed!

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  4. Anonymous
    2022-12-02T12:15:09+00:00

    I have an extra 127w charger (from my Surface Pro 7, the original charger stopped working so I had to buy the 127w one).. anyway I have tried to use that charger with my laptop studio and the issue still persists.

    By the way, Microsoft suspended my account for 3 days this week because of my comments in here and the fact that I had changed my username to "Microsoft doesn't care" to try to get their attention. So - that means a Microsoft support person was in this thread, made the decision to block me, but didn't provide any comments or help to us.

    I have an active complaint with the Better Business Bureau about this, will let you all know how it goes.

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