Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-07-12T12:05:36+00:00

    Exactly the same issue - battery simply won't charge most of the time (but sometimes it does). Battery just runs down to 0 even when plugged in. Cable is fine, light is on, but no charging; unplug, swap direction, restart, update, every combination I can think of. Then sometimes (appears random), it just starts charging and winds itself back up tp 100%. It's a week old...grrr.

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  2. Anonymous
    2022-07-08T01:37:39+00:00

    I am probably a bit late to the party, but I have had this same issue with my Surface Book Studio on three separate occasions. One of those occasions was today, 9 June 2022. I plugged in the power cord when my battery was just below 40% charge. A bit later I noticed that my laptop had powered off and so I powered it back on. I got logged back in and noticed that the battery was sitting at 3% so I disconnected, inspected, and reconnected my power cable but to no avail. I ended up having to shut down the laptop. I waited about 5 minutes before I powered the unit back up. Upon logging in, I noticed that the battery was starting to take a charge.

    I ran into similar situation. My laptop ran down to 18-19% while I was working and it was unplugged. I shutdown and then plugged in for 4 hours while I left to do errands. When I booted up, the battery hadn’t charged at all. It then ran down to 0% even though it was plugged in. Shutdown again, unplugged while I slept. Then plugged it in when I woke up next day. After roughly 2 hours the battery had recharged to 98%. I left it plugged in and it fully charged a short time later. Seems like the battery saver setting of 20% might be part of the issue.

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  3. Anonymous
    2022-06-09T18:58:27+00:00

    I am probably a bit late to the party, but I have had this same issue with my Surface Book Studio on three separate occasions. One of those occasions was today, 9 June 2022. I plugged in the power cord when my battery was just below 40% charge. A bit later I noticed that my laptop had powered off and so I powered it back on. I got logged back in and noticed that the battery was sitting at 3% so I disconnected, inspected, and reconnected my power cable but to no avail. I ended up having to shut down the laptop. I waited about 5 minutes before I powered the unit back up. Upon logging in, I noticed that the battery was starting to take a charge.

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    10 people found this answer helpful.
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  4. Anonymous
    2022-03-14T21:12:12+00:00

    I appreciate the details. In this case, please reach out to the Customer Support for further assistance. Visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support.

    If you're located outside the United States, you can check our Global Support Contact page; https://support.microsoft.com/help/4051701/. In contacting the Customer Support, see to it that you are on the right region by clicking the globe logo:

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