Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

Was this answer helpful?

50+ people found this answer helpful.
0 comments

138 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-08-22T14:28:20+00:00

    Unfortunately for me, the problem still occurs, but only failled once on the last 30 days and I could solve it, by unplugging the charger from the wall, waiting for one minute and pugging on again.

    So, not that bad, but no confidence at all on using this laptop professionally !

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-08-22T12:40:32+00:00

    Unfortunately, despite installing the latest updates that were supposed to fix this issue last month, I'm still encountering it.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-08-12T11:25:49+00:00

    No one is patient anymore, and no one cares anymore because Microsoft treats its customers as a necessary evil and not only can't solve problems for over a year but pretends that there is no problem, does not offer anything for the problems caused, sends used laptops with the same issue, ignores customers and generally doesn't care.

    So please tell me why we should care about Microsoft.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-08-06T06:47:30+00:00

    Finally - a solution that works. Have been struggling with this for 1,5 years.

    Marking as Answered to raise visibility - Updated July 17, 2023

    Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

    For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

    If the issue continues to occur, here is a workaround that has helped others start charging again:

    1. Connect your Surface power supply and make sure the power connector light is on.
    2. Save all your work and shutdown your Surface.
    3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments