Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-11-18T16:04:54+00:00

    The issue seems to be happening to me more than ever. It used to be every once in a while, now it's every single day, at least once a day. Absolutely abhorrent product and even worse support.

    You are in luck.

    I thaught everyone was having the problem at least twice a day like me !

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  2. Anonymous
    2022-11-18T15:56:49+00:00

    The issue seems to be happening to me more than ever. It used to be every once in a while, now it's every single day, at least once a day. Absolutely abhorrent product and even worse support.

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  3. Anonymous
    2022-11-18T15:55:33+00:00

    I'm actually infuriated right now. I have a super important business meeting on zoom in 7 minutes. I noticed my battery is depleting again instead of charging (this is happening literally every day for me), so I've tried everything to make it work. I'm at 21% and going down. I did a full shut down and waited, started it.. issue persists.. So I restarted it.. Issue still persists. This 21% battery will not last for my meeting! It's gone to 20% since I started writing this, the battery depletes so fast!!

    How can I run a successful ecommerce business when my work computer does not WORK!

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  4. Anonymous
    2022-11-18T14:46:48+00:00

    Wouldn't it be nice if a member of Microsoft support would pop their head in here? Seems like Microsoft is like: "here, you guys all talk together and figure it out on your own". Not cool, terrible support.

    I might seriously look into converting to Apple for my next computer, I'm quite sure they have much better customer support and would never let a known issue go on so long without fixing it or providing a solution. I guess there's a reason Apple fans are so die-hard.

    I've been a big fan of the surface line since they launched and have used them religiously for the past decade. The laptop studio was my biggest splurge and I felt confident that it would be a great tool to run my ecommerce business. Wrong! Instead I'll be warning everyone I know about the potential for major issues and the fact that Microsoft support isn't doing anything to fix them. There must be something we can do to get them to fix this issue.. or... class action lawsuit? Is that how this works?

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