Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  1. Anonymous
    2022-11-18T14:20:54+00:00

    The same here. Firmware update has note resolved the issue !!!

    I left the Surface Laptop studio on and charging before my lunch and when I returned, about two hours later it only had about 30% charge left and was discharging.

    The best workaround that is working for me is unplugging the charger both from the laptop and from the wall, leave it disconnected for a few moments, and when you plug them on again, it starts to charge ....

    ****

    ...

    Please Microsoft, update us on what you're doing to fix this. This is by far my most expensive laptop and by far my worst nightmare !

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  2. Anonymous
    2022-11-18T14:06:11+00:00

    Yep, you are right. No change on mine too. Planning to do the same, this is ridiculously not right on Microsoft's side.

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  4. Anonymous
    2022-11-17T20:12:03+00:00

    OMG! I am soo frustrated myself, and if you look at this thread, it is the most popular one at the moment!!

    Microsoft is not providing/ is hiding customer service support.

    This devices are expensive and it is really petty they are doing this. I used to be a big fan of the surface devices, but this terrible experience is going to to make many of us at least not buy anything from them ever again. We paid alot for devices that do not work. We need our money back.

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