Surface Laptop Studio will not charge occasionally / depletes battery at alarming rate.

Anonymous
2022-03-05T23:38:23+00:00

Every once in awhile my Surface Laptop Studio will refuse to charge - or atleast it says it's charging but clearly isn't. The battery then depletes at a rate of almost 1% every minute until in shuts off at 0%. Then I have to repeatedly restart it, plug in charging cable, for almost an hour to get it to start charging again. This isn't a charger issue. This is possibly some odd software issue.

Why Microsoft wants be to make a post instead of talking to an employee is beyond me.

Surface | Surface Laptop | Power and battery

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Anonymous
2022-10-27T16:30:56+00:00

Marking as Answered to raise visibility - Updated July 17, 2023

Thank you for your patience and feedback as we worked on this. A fix is now available through Windows Update. After installing the update, please restart (not Shutdown) your Surface Laptop Studio. For more information about updates for your Surface available through Windows Update see Download drivers and firmware for your Surface

For more details about Surface Laptop Update History, please see Surface Laptop Studio Update History.

If the issue continues to occur, here is a workaround that has helped others start charging again:

  1. Connect your Surface power supply and make sure the power connector light is on.
  2. Save all your work and shutdown your Surface.
  3. Once shutdown, press and hold down the power button, you will see the Windows logo screen flash and then turn off, continue to hold down the power button (about 20 seconds) until you see the Windows logo screen flash again and then release the power button.

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  2. Anonymous
    2022-10-31T20:45:54+00:00

    The same story; even though I used my warranty and Microsoft sent me a new surface laptop device; I also had a similar stop-charging problem with a new device, even more frequently. It seems that Microsoft ignores this annoying problem !!! Really Frustrating!!!!

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  3. Anonymous
    2022-10-31T00:55:53+00:00

    I turn off the SLS hard way and leave it off for one night, it start charge now. This problem needs to be solved, likely software bugs.

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  4. Anonymous
    2022-10-30T13:50:59+00:00

    I have the exactly same issue today, it start from 50% plus until drop to nearly zero.

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