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A few months back I purchased the new Surface Book 2 for a bit over 3,000 EUR. I had high hopes that as Microsoft knows this hardware inside out (just like Apple does with their MacBooks) I would not anymore have to go through the usual driver issues and what not but instead have a nice, reliable machine at hand that would make my everyday work life easier, not harder.
1. Sleep of Death
Before my holiday I then started using my old Dell notebook again, as there was no way, I could put this 3,000 EUR Surface Book 2 to hibernate (or sleep! - both did actually not work) without having to do press the power button thereafter for 20 sec or so and hardresetting the thing to wake up. It seemed to be the (what seems to be quite common actually!) sleep of death issue. In light of the many users seeming to have the same issues I was hoping Microsoft would get on to a firmware update during my vacation and all would be solved upon my return. In fact, after my return this morning there were about 20 or so updates that got installed after I powered the SB2 up, amongst them a firmware update.
2. Laptop Bricked after Update - for good!
After installing and restarting I then had this issue: https://answers.microsoft.com/en-us/surface/forum/surfbook2-surfupdate/surface-book-2-bricked-after-latest-firmware/06fb11b2-4eb2-4141-9cd1-1e02d54afd78 - A blue screen with a prompt to enter the BitLocker key. Well, I looked it up and seemed to have recovered the key in my MS account (luckily! as other users seemed not to be so lucky as can be read in the link above). The (almost funny by now) thing is, that my keyboard does not work. My touchpad works just fine, I can "change keyboard layout" or "skip this drive" (obviously of little use, as this drive is my system drive with my Windows installation on it). But when I click into the blank field to enter the key, my keyboard does not respond at all and I cannot enter a key.
3. Excel Pixelated Issue with Surface Dock
Did I already mention how much I like the idea to have my two 1080p monitors hooked up to my laptop via Surface Dock with just one magnetic cable? Well, Excel becomes almost unreadable and in general the (text) image quality is poor compared to my old Dell, which has a HDMI and a Mini Display port so that I can hook up the two displays directly. This is sad...
Microsoft, seriously? I had such high hopes that (after investing 3,000 EUR) I would finally get a machine that would give me the same reliability as my Mac Book Pro. You cannot ask these prices, offer a super fancy top of the nodge notebook and then have issues like this. I mean, my laptop is bricked! I am having nothing but issues with the thing, can't even close the lid (to slee or hibernate) without recovering all my files as the bloody thing goes into a sleep of death. WTF is wrong with this thing ... I thought the old days of bootable CDs (or USB sticks nowaday) were kind of over by now... especially after paying this price!
Any ideas how to get around this w/o investing half a day to re-install Windows and all my programs?
Had I not started to like the new Windows 10 and have many programs that need Win, I think I'd already be back to a Mac Book.
Thanks for your help in advance.
Moved from: Windows 10 / Windows update, recovery, & backup
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The Surface BitLocker Protector Check tool is now available to verify that the BitLocker settings are properly configured on your Surface Book 2 13” NVIDIA® GeForce® GTX 1050 and to help ensure that future updates go smoothly on your device.
For more information, please view our Known issues and additional information about Surface Book 2 article.
Updated 11/2/2018
Hi
I've now tried Secure boot in all 3 options. Microsoft, Microsoft + 3rd party & None. No options allow a boot from the USB drive & I end up at the Bit Locker screen each time. The drive access light on the USB drive does not light.
Should I also turn off TPM?
If you are prompted each time you boot, you should try suspending bitlocker on your C drive and then enabling it. Can you let us know if this fixes the immediate issue of being prompted each time?
After a recent round of firmware updates my SB2 went from "I am very satisfied with the way this is running!" to "I am really worried I'm going to lose use this machine because of Bitlocker security!". After the recent firmware updates were installed I had to enter the Bitlocker key to get through the last update, and in fact got into a loop where I had to enter it more than once. Entering this key is "NEW" (I've had the machine for six months), I don't know why this is happening, and I believe in my case it's big time security overkill.
I sincerely believe that I am now at much higher risk of losing use of my SB due to updates and the layers of security, than I am from malware or viruses. I backup my files up to a secondary device. I have recommissioned my trusty Windows 7 laptop as an emergency back-up for work I do using Office 2010 (more than enough features for what I do).
I want to do two things and am looking for advice on how to do it.
My SB2 is a tool I need to use for work, I want to stabilize it on a platform that is proven and meets my needs, nothing more.
Les
I suppose you could try turning off secure boot at this point
https://docs.microsoft.com/en-us/surface/manage-surface-uefi-settings
>If only I can boot to a USB stick, I'm sure I could get out of this & wipe the drive. I simply can't boot to a USB.
