Surface Earbud falls out of ear after a while

Hello BawlBuster703,

Thanks for reaching Microsoft Community and posting your concern here.

The earbuds are typically a tighter fit, so you ideally won't have to push them back in constantly, and the over-the-ear variety make the earbud fit a non-issue. Try to place the earbud in your ear with the tip pointing slightly downward, and then gently twist it backward until it feels comfortable and secure. It should sit in your ear without sealing inside it and being forced. This lets you get the sound you want while still hearing ambient sound around you. See Find your fit for Surface Earbuds to find out more.

Hope this helps.

StevenK

Hello BawlBuster703,

Thanks for reaching Microsoft Community and posting your concern here.

The earbuds are typically a tighter fit, so you ideally won't have to push them back in constantly, and the over-the-ear variety make the earbud fit a non-issue. Try to place the earbud in your ear with the tip pointing slightly downward, and then gently twist it backward until it feels comfortable and secure. It should sit in your ear without sealing inside it and being forced. This lets you get the sound you want while still hearing ambient sound around you. See Find your fit for Surface Earbuds to find out more.

Hope this helps.

StevenK

Thanks for the reply StevenK. Unfortunately I've already mentioned that I've tried all three rubber tips for my left ear for sizing. I mentioned that my right ear fits perfectly and doesn't fall out. I always use the proper instructions to fit and twist the earbuds but the left one always falls loose after a while. I think it's the shape of my ear canal. I twist the earbud properly in my left ear and it rests for a minute or two but because of the weight of the earbud and i think the shape of my ear, the bud comes loose and falls out. It's as if the rubber tip doesn't have enough grip in my ear. That's why i was asking if they had an xl tip or a more grippier extension. I could make a video bit it would take a few minutes.

Hello BawlBuster703,

Thanks for keeping me posted.

If that's the case, we suggest to kindly contact Microsoft Surface Support to seek for a possible replacement. If you're located outside United States, see Global Support.

Hope this works for you.

StevenK

If I can help by telling my experience... I initially had the same problem as yours, same ear, also tried all three rubber tips. It lasted for a few weeks, not such a small amount of time indeed. However, it eventually turned out it was me not placing the left earbud correctly. Now I can comfortably wear them using default medium size tip, never drop out of my ear even when twisting or quickly moving my head, no issues even walking outside.

Try giving you a few more days to adapt, just don't push the left earbud towards the inside of the ear canal while placing it.

Hi,

The same situation happened to me. The right one fell out while walking with my groceries. I lost it in the snow and wasn't running at all.

Wish you guys could help because I just bought them not for very long to work with my surface duo.

Thanks

Dr Jean Trinh,dmd

******@hotmail.com