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I'm trying to connect a new Pro 7 to two external monitors (Acer) through the Surface Dock. I'm using two USB C to HDMI cables.
The Surface can detect the monitors and assigns them numbers (2 and 3) but the screens remain black and no numbers (or other display) shows up.
If I disconnect one of the monitors, the other one immediately turns on. It's quite bizarre.
I have updated the driver, downloaded firmware updates, disconnected/reconnected everything, and generally done everything that it says on the support page.
I would be grateful if someone could let me know what I need to do to fix this.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you! You helped me get my setup working!
It all depends on the HDMI to USBC brand used! In addiiton to the Insignia you recommended, I am also using Platinum brand (PT-PCCXHDMI6) from Best Buy and it also works. I was going to buy two of the Insignias but Best Buy was out.
I bought the dock 2 specifically to be able to run the Surface screen + 2 external monitors. I had bought some HDMI to USBC on Amazon and could only get 1 screen up. While both were being read, the second screen was black so it never worked. I read on here that you need Microsoft HDMI to USBC but I was not going to shell out another $60 per cord. Someone on here had the same problem that was fixed by buying a different kind of cord.
I am proud to say that I now have two external monitors attached to my Surface Dock 2 and they work great.
Here is my setup:
Some of you may be wondering why I have two different cords and monitors; the reason is Best Buy only had so many in stock so I had to make due with what I had. Thankfully my setup now works! Good luck, it is doable but I guess only certain brand of cables will work to have multiple monitors.
Thank you. This fixed my problem until MS fixes this problem!
Marvin
Worked for me. Bought a Surface laptop three updated everything surface Dok2 did not work this morning its now working three monitors after all updates. I had the dock connected while updating, extra 2 monitors were unpluged
Alright, Folks -
After suffering through this problem for 7 months, the problem may finally be resolved.
In the process to get here, both the Surface Pro 7 computer and the Surface Dock 2 have been replaced- all to no avail. Along with hours online with M/S techs looking for a solution. How frustrating.
Today, I replaced the Surface Dock 2 screen connectors (USB-C to HDMI adaptors that connected to HDMI cables tied to the screens) with "Insignia™ - 6' USB-C to 4K HDMI Cable for Macbook, iPad and compatible USB-C Devices - Black, Model: NS-PCCXHDMI6, SKU: 6354090" purchased from Best Buy. $30/ea.
The computer's been fired up 3 times and both monitors came up as advertised. The pain of paying $60 for something that should have never been a problem is far outweighed by a clean startup.
Try it - you might like it.
The heck of the deal is that Microsoft could have posted this fix months ago, had they the gumption to actually try to solve the problem.
Orenout,
Steve Sweet
Boise, ID
