Troubleshooting multiple monitors on a Surface Dock 2 (Surface Pro 7)

Many people do not know how to set sleep or hibernate settings. That's why I mentioned it. Most people as in the average person, that is. Not IT people, which I assume that would be you, as am I. They also, wouldn't know, even though they may haven't had issues with sleep\hibernate in the past on ten or so machines, that there has always been problems with sleep\hibernate in Windows.

I do agree with you on the active display cables. Again, most average people wouldn't know that either, because even on the display cable adapter packaging, it seems that they try to make it not obvious depending on the manufacturer. I don't agree that the display cable adapter has to be a Microsoft branded adapter, because in all honesty they are overpriced for what they are. For simplicity, yes, buy the Microsoft branded display cables, but even when other people have mentioned it in this thread that they in fact bought the Microsoft display cables and they still didn't work.

I also agree that all firmware needs to be updated. But, honestly the average person shouldn't have to do that, and the process to update the firmware for the dock at least, is convoluted and I doubt the average person would get it done the first time they tried. I'm just explaining it in my posts to the average person that may be having problems with their Surface dock 1 or 2 with their displays, because I know the many people I support aren't necessarily computer people and you shouldn't have to be just to get a computer to do what it was deigned to do.

Yeah I tried that, but it fails as well in that when I boot up sometimes one or the other monitor doesn't come on.  It's really frustrating to say that I miss my Dell.

Agred. Bought the Dock 2 thinking it would be the top of the line product but really let me down. I keep watch on this thread to find if there is this one thing that helps everybody but seems to be random if it works or not. I was going to gift my original Surface Dock to my little brother but, after seeing all the problems, hassle with support and no solution from Microsoft, i just kept it and gave him other accesories to setup a desktop. 

I'm going to be super skeptical if they ever decide to release a Surface Dock 3.

Now April 29, 2021 and I STILL have this issue with my Dock 2.  

Can we all just agree that this product has issues that Microsoft needs to address?

Hi!

Unfortunately I have notice the same "lottery" with Dock 1 as well. I had fixed it, but after unplugging it from the dock after a few days, when I plugged it back I was back to zero.

External monitors work randomly: sometime one works, sometimes none work. Never had both working again for a week now.

Very frustrating.