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I bought the Surface Pro 2017 i7 8GB model a couple of days ago primarily for Zbrush (3D sculpting software) with the use of the surface Pen.
Everything seems to work other that this problem: When i place the pen tip on the screen there seems to be a small zone of about 3mm around the tip where nothing gets registered. When i go out of this zone the stroke gets registered and everything seems fine and is responsive. This happens with every new stroke.
The issue is only with the pen, the trackpad works fine. I did not encounter this issue in other software than Zbrush so far; Photoshop is fine.
I downloaded the Wintab drivers, turned off 'flicks' and 'press and hold'. Windows is updated (Windows 10, version 1803)
I really hope somebody can help me since I use Zbrush professionally and I bought the Surface Pro just for this software.
Other than this I really love the device and I would hate to return it just for this small software issue.
Kind Regards, Robin
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yeah i believe i tried it out before and lost pen pressure after that. And it dosn't solved the problem. I might be wrong but i will try it out in the evening. And i already installed these drivers and disabled flicks. Nothing seems to work or its only a slightly change. I don't think it get fixed anytime soon because it's not a "big problem" for microsoft.
Can you share how you turned flicks off? The links in the control panel only take you to the pen and touch settings. It acts like MS removed them, however, the links are still there they just take you to the wrong place.
I had tried that too, and while it didn't fix the dead zone, it did mean I could use the pen in 3ds Max as you'd expect.
Crazy that this sort of 'fix' is required.
I was planning on getting a Surface Studio, but shall stick to just getting a new Cintiq now as this whole experience has completely put me off the Surface range right now.
Sorry for the late response JasonBurns! I meant that pen and pressure stuff with those annoying circles! :/ I think they removed flicks with an update... Maybe when i got time i'll reset my surface with an older version of windows and have a look if these problems came through an update. This is just frustrating. But nice to see this thread is getting bigger, maybe we get finally some attention.😁
I did a comparison video between the actual and older version of windows. I guess you will see the difference even on that potato quality:
