Pen lag/deadzone on Surface pro 2017 in Zbrush

Anonymous
2018-05-29T22:59:20+00:00

I bought the Surface Pro 2017 i7 8GB model a couple of days ago primarily for Zbrush (3D sculpting software) with the use of the surface Pen. 

Everything seems to work other that this problem: When i place the pen tip on the screen there seems to be a small zone of about 3mm around the tip where nothing gets registered. When i go out of this zone the stroke gets registered and everything seems fine and is responsive. This happens with every new stroke.

The issue is only with the pen, the trackpad works fine. I did not encounter this issue in other software than Zbrush so far; Photoshop is fine. 

I downloaded the Wintab drivers, turned off 'flicks' and 'press and hold'. Windows is updated (Windows 10, version 1803)

I really hope somebody can help me since I use Zbrush professionally and I bought the Surface Pro just for this software.

Other than this I really love the device and I would hate to return it just for this small software issue.

Kind Regards, Robin

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2018-10-15T19:22:10+00:00

    It's not just you. I've also upgraded to 1809 and while it's certainly a step in the right direction there's still a small deadzone. I thought I might just be being picky, but I've compared it side by side with my Cintiq and it's definitely still there.

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  2. Anonymous
    2018-10-21T18:29:49+00:00

    Hi,

    I also used that registry trick by Jasonburns, but it didn't work for me. You will find a new registry after you update to 1809 as "[HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\Pen]

    "PenInteractionModel"=dword:00000001".

    One very clear observation is when I use Clip Studio Paint. Before I cannot draw a single spot by clicking the pen on the screen, but now I can. For Zbrush, as you said, around 1mm dead zone, but it's workable now. 

    I'm not with my surface now. I will try Zbrush again to see if it's dead zone or just pen lag. Maybe by a Dam Standard brush.

    Dabin

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  3. Anonymous
    2018-10-21T18:45:01+00:00

    For how much these things cost, I would hope for something more than "workable".

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  4. Anonymous
    2018-11-10T16:37:57+00:00

    How this is still an issue is beyond me. Come on Microsoft

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  5. Anonymous
    2018-11-24T08:16:10+00:00

    Hey all! i looked through this thread when i found that my surface tablet 5th gen (2017) was not picking up any pressure sensitivity from my surface pen, after looking through the thread and many more i came to the conclusion that; 

     - My tablet did pick up on pressure sensitivity in photoshop, and all other sketch apps

     - My surface did not have a dead zone or anything in zbrush

     - My  tablet did NOT pick up on pressure sensitivity in zbrush

    So i looked on the microsoft page and tried installing all the drivers i could find, unfortunately none of them helped

    After some more searching i went back to the Surface pro 4 driver list on the microsoft page 

    (link) https://www.microsoft.com/en-au/download/details.aspx?id=49498 

    I then scrolled to the bottom to which it said

     - Wintab Driver x64

    After downloading the small .zip file i installed the .exe driver inside the zip and restarted my device.  After restarting zbrush picked up on my surface pen's pressure sensitivity and the issue was resolved

    Hope it helps to anyone looking through currently to solve this issue

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