Pen lag/deadzone on Surface pro 2017 in Zbrush

Anonymous
2018-05-29T22:59:20+00:00

I bought the Surface Pro 2017 i7 8GB model a couple of days ago primarily for Zbrush (3D sculpting software) with the use of the surface Pen. 

Everything seems to work other that this problem: When i place the pen tip on the screen there seems to be a small zone of about 3mm around the tip where nothing gets registered. When i go out of this zone the stroke gets registered and everything seems fine and is responsive. This happens with every new stroke.

The issue is only with the pen, the trackpad works fine. I did not encounter this issue in other software than Zbrush so far; Photoshop is fine. 

I downloaded the Wintab drivers, turned off 'flicks' and 'press and hold'. Windows is updated (Windows 10, version 1803)

I really hope somebody can help me since I use Zbrush professionally and I bought the Surface Pro just for this software.

Other than this I really love the device and I would hate to return it just for this small software issue.

Kind Regards, Robin

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

56 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-10-11T17:19:59+00:00

    Hi Robin,

    It's 1809, I just update it today. you can have a try.

    If you still can not find. Try this

    [HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\Pen]

    "PenInteractionModel"=dword:00000001

    Dabin

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-10-11T16:53:03+00:00

    Hey Dabin, 

    That is great news!

    However, I am missing the  "use my pen as a mouse in some desktop apps" checkbox in my version of Windows. 

    Could you please check what axact version you are currently using?

    Thanks, Robin

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-10-11T16:45:14+00:00

    Hi guys,

    Finally, a solution comes. Just enable "use my pen as a mouse in some desktop apps" in Pen and window inks setting. The dead zone is gone. I don't know if this is the new feature of the newly updated Win 10. If you find the pressure sensitivity is gone, re-install wintab driver and restart. every app now works fine.

    Dabin

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2018-10-06T20:56:47+00:00

    It's kinda crazy how this issue has been going on for years now and it still hasn't been fixed. Especially when it's affecting well known programs like Zbrush.

    Was this answer helpful?

    0 comments