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Purchased new Surface Pro 8 from MS Store this April, exactly two months ago. Very frustrating as virtual meetings were the primary task that I bought this device in the first place. Have updated all drivers, searched online for fixes, and have a support ticket registered this AM. So far, no answers. Am back to using an old Mac Air for the meetings.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the exact same issue as Kate C notes in her message above. Have asked my company's Tech Provider to try and fix and after working on it multiple times across multiple days they recommend I return the Surface for a refund. They also said it is a KNOWN ISSUE that MICROSOFT should send out an update on with a fix.
disgraceful that they have not fixed this! Like is said, with my lenovo YOGA i am finding it really good and it's almost the same
Purchased new Surface Pro 8 from MS Store this April, exactly two months ago. Very frustrating as virtual meetings were the primary task that I bought this device in the first place. Have updated all drivers, searched online for fixes, and have a support ticket registered this AM. So far, no answers. Am back to using an old Mac Air for the meetings.
I have had my Surface Pro 8[this is my second Surface Pro] for a while. I found a fix for the problem, or so I thought, but it happened again today with ZOOM. In the middle of the call, my computer started buzzing and went blue. I had to restart. The fix last time related to resetting start up apps. MICROSOFT - you need to fix this now. We all like your computer but we cannot use a computer that fails in a ZOOM or TEAMs call. Make this your priority. It is a known problem you need to fix.
Out of interest where you running Windows 11? I have re setup one of my users to Windows 10 to see if the crashing resumes, I only did this last week so havent had much feedback, but once I am certain this is a work around I will update here.
Yes. Windows 11. And my computer crashed again yesterday when it was not running zoom or teams. This is very frustrating, as you know.
