Surface Pro 8 crashed during MS Teams and Zoom meetings

Anonymous
2022-06-29T19:33:07+00:00

Purchased new Surface Pro 8 from MS Store this April, exactly two months ago. Very frustrating as virtual meetings were the primary task that I bought this device in the first place. Have updated all drivers, searched online for fixes, and have a support ticket registered this AM. So far, no answers. Am back to using an old Mac Air for the meetings.

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2023-01-11T16:31:56+00:00

    Hello,

    I am experiencing these same issues, though I have not seen any responses from the moderator on this thread in quite some time. When using my Microsoft Surface Pro 8 for Zoom meetings, if I have any additional windows open or programs running, my Surface fan first starts running extremely fast before the Surface goes to the blue screen and crashes.

    Please advise.

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  2. Anonymous
    2023-01-13T18:39:23+00:00

    I am also having this issue. Brand new Surface Pro 7. Zoom and Google Meets crashes the computer at least 1x time. It is almost unusable now because I don't know when I am going to be booted from meetings.

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  3. Anonymous
    2023-01-13T19:03:32+00:00

    Hi all, I changed the video rendering method in Zoom according to this article (sorry for all the annoying popups) and it hasn't crashed since.

    Mine is Surface Pro 7 with Windows 11 and was crashing in Zoom any time someone screen shared.

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  4. Anonymous
    2023-01-16T13:31:38+00:00

    I follow the instructions that somebody else had provided relating to resetting everything in the startup menu and that has seemed to work for now but I will hold on to this in case it happens again. Thanks for your suggestion.

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  5. Anonymous
    2023-01-18T22:52:17+00:00

    Hi Rfwalk, can you provide those instructions that you followed regarding resetting everything in the startup menu? Thank you!

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