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Purchased new Surface Pro 8 from MS Store this April, exactly two months ago. Very frustrating as virtual meetings were the primary task that I bought this device in the first place. Have updated all drivers, searched online for fixes, and have a support ticket registered this AM. So far, no answers. Am back to using an old Mac Air for the meetings.
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The issue is that they can send you another device and the issue remains, so unless there is a call back and by some miracle they decided to patch the issue we will still experience this, as per my other post, I am waiting further testing on the windows 10 work around, should have an answer tomorrow.
To roll back is not too complicated but you will need some time about a 8gb usb stick and an adapter to plug in a keyboard and mouse.
If the fix works ill post all the references here.
yes, it seems to be related to any camera activities e.g. on Windows 11 sign-in, the facial recognition does not always work and the camera light then stays ON (which is troubling in its own right). Only consistent way to get rid of it is to reboot. Sometimes go to Device Manager - Camera and disabling the device, then reenabling it work. But not all the time.
Anyway this is a Win11 camera issue, it would seem
I am not an IT professional. I do not roll back computers and have no idea how, not time nor interest. I can just return the computer and let Microsoft fix it.
yes, it seems to be related to any camera activities e.g. on Windows 11 sign-in, the facial recognition does not always work and the camera light then stays ON (which is troubling in its own right). Only consistent way to get rid of it is to reboot. Sometimes go to Device Manager - Camera and disabling the device, then reenabling it work. But not all the time.
Anyway this is a Win11 camera issue, it would seem
Yes, Windows 11 is what I was running.
This seems to be exclusively a Win 11 issue according to MSFT. A roll-back to Win 10 should solve it.
Would be great to get your confirmation of that!
Also Windows 11, issue continues - have had to leave meetings halfway through... extremely frustrating
