Surface Pro 8 crashed during MS Teams and Zoom meetings

Hello,

        I also have a Surface Pro 8 with Windows 11, which has been having issues with software crashes when running Zoom (and complete crashes when starting Windows 11).  I just tried disabling hardware acceleration as shown in the attached screenshot, and my meeting of almost an hour with turning on and off the sharing of my own screen was the most stable I can recall having (i.e., I did not have a crash of Zoom).  My system might have been using more CPU and memory, but I can continue to bear the burden if there is long-term stability until Microsoft and Zoom resolve these issues.  Has anyone had long-term success by disabling hardware acceleration in Zoom to prevent crashing? Thank you very much.

I can confirm that the rollback to Windows 10 worked for me. I am now running video applications and conferencing without any issues whatsoever. Too bad Microsoft couldn't figure out a more elegant solution to allow folks to continue to run Windows 11. Guess it's good that I'm ok with Windows 10.

OK,

Good news there have been no more crashes since the windows 10 rollback (and by I mean rollback, it didnt have win 10 on before it came out the box with win11)

I went ahead and created the installer media for windows 10 and reformatted and installed.

I do recommend getting your IT person/department involved if you have one, if you dont here are the steps below that I followed.

If you are going to do this you will need a few things:

• USB C to USB hub
• USB keyboard and Mouse (you may get away without a usb one, but at the setup stage the keyboard cover and touch screen did not work) You need this in order to put information in the prompts
• At least an 8gb USB mem stick (cheap on amazon)

With the memstick you will need to crate the windows 10 media install tool

Download Windows 10 (microsoft.com)

all info on above website on how to do this

Then download these and copy to the same memstick after the media creation is compeleted

Download Surface Pro 8 Drivers and Firmware from Official Microsoft Download Center

(we use surface pro 8, so im sure there are different versions)

Once you have done that, You will need to backup all your files to the cloud or another harddrive etc (as we will be completely wiping the device of ALL data.

So this can include things like desktop docs, downloads, bookmarks and favs, pics etc.

Once you back ups are done and the media tool is created, you will need to boot the surface off the USB stick via the usb adapter

1. Shut down your Surface.
2. Insert the bootable USB drive into the USB port on your Surface. ...
3. Press and hold the volume-down button on the Surface. While you're doing this, press and release the power button.
4. The Microsoft or Surface logo appears on your screen. Continue to hold the volume-down button. Release the button once spinning dots appear beneath the logo.
5. Follow the on-screen instructions to boot from your USB drive.

From there is will allow you to install windows 10, this part may be a little tech heavy as you will need to delete and create partitions on the surface drive.

this is where the USB keyboard and mouse is needed.

Follow the prompts to install windows 10 (whole process takes about 45 mins)

Once installed go back to the memstick and copy the surfaec pro 8 drivers you downloaded earlier and run that. After that the touch screen and pad will work normally.

Restore all your apps and software updates and Data etc and off you go no more bluescreen crashing hopefully.

Just a little note I did in fact get a a blue screen once during the setup of windows 10 right towards the end and before i ran the drivers, but it only happened once and never again and the user has not had one either.

Good luck

Hi all,

So far my user has had 3 zoom calls and none of them have had a Blue screen, he did say this

"About to start my zoom call shortly...I did have one last night and it dropped the call towards the end but didn't blue screen just crashed Zoom app...Let me see how today goes."

However the next call it was stable and the calls since have been, he has his next set of calls scheduled for Wednesday, so it will give me a better indication of the stability after that.

His zoom calls would crash with a bluescreen in every call with windows 11

I am going to start applying the roll back to my other users a few at time so I have a greater pool to feedback on, Currently I have about 8 people affected by these crashes and we use about 40 surfaces, so it doesn't seem to affect all devices which is odd, but it could also be the case that not all users are zoom and webex users (we haven't had the crashing with teams)

I will update next week, hopefully some light at the end of the tunnel

Thank you very much for your response and if the roll back works. I saw several others say it seemed to help but then their Surface still crashes even after the rollback. I think MS should create an update with a fix for all b/c now I am telling everyone NOT to purchase a Surface whereas before I was singing its praises!