How can I fix this microphone problem?

Anonymous
2025-03-15T13:48:44+00:00

When I try to record videos or use video calling apps as well as whatsapp voice calls, the microphone produces static noise when I play back the video and on the side of the people I chat with on the video chat apps. The problem doesn't occur when I use earphones on video calls and voice calls. When I go to System>Sound>Properties to run a microphone test, the default mode produces the white noise while Communication mode is silent.

Surface | Surface Go | Sound and camera

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  1. Anonymous
    2025-03-16T08:54:38+00:00

    Hi Bayabonga, 

    Welcome to Microsoft Community. It sounds like you're experiencing a microphone issue, Since the problem doesn’t occur with earphones, it’s likely related to your device’s built-in microphone or its configuration. Here’s a step-by-step approach to troubleshoot and potentially fix it:

    • Get the latest updates: You can quickly check the health of your Surface drivers and firmware using the Surface app.
    1. In the Surface app, expand Help & support to check the update status.
    2. If there are updates available, select the Check for updates button to open Windows Update and install the available updates.
    • Update Surface drivers manually: If you're experiencing issues with your built-in audio or microphone on your Surface device, you can manually update or reinstall the drivers. Visit Download drivers and firmware for Surface for detailed instructions on how to download and install the drivers for your device.
    • Test for Software Interference: Close any unnecessary apps, especially those that might access the mic. A "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. How to perform a clean boot in Windows - Microsoft Support
    • Change Format & Sample Rate
    1. Go to Control Panel > Sound.2. Navigate to the Recording tab.3. Right-click your microphone and select Properties.4. Under the Advanced tab, change the Default Format (e.g., try 16-bit, 44100 Hz).5. Click Apply and test your microphone.
    • Disable Exclusive Mode
    1. In the Microphone Properties window, go to the Advanced tab.2. Uncheck Allow applications to take exclusive control of this device.
    2. Apply the changes and test. I hope this helps. If there is anything not clear, please do not hesitate to let me know.Your SincerelyHahn. W - MSFT | Microsoft Community Support Specialist

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