Teams transfer to device with Microsoft Modern Wireless Headset connected to both devices

Anonymous
2023-02-28T10:03:31+00:00

I'm using the Microsoft Modern Wireless Headset together with a Windows 10 Laptop (Dell Latitude 5530) and an IPhone 11.

I can connect to both devices at the same time. When I start a call via Teams on the Windows PC it works fine.

If I then open Teams on the phone (e.g. to go to another room) and select transfer to device, the sound I hear gets really bad and the microphone is not working any more.

Only after I disconnect the headset from both devices and reconnect it to the phone it works again.

Are there any special settings necessary for this function?

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2023-04-26T21:02:58+00:00

    Hi Philipp_694,

    Thank you for the response and sorry to hear that issue occurs even when connecting the headset to the Windows PC over Bluetooth. For this case, I would suggest reaching live PC Accessories support to report this and also for further assistance on this. You may reach them through these steps below:

    1: **** Go to Microsoft Support landing page: Contact Us - Microsoft Support

    2: Select Show expanded list of products

    3: **** Select PC accessories

    4: Click Get support in your web browser.

    5: **** Describe the issue **** then click Get help.

    You may just type in **"**Microsoft Modern Wireless Headset"

    6: Click the **** “Contact Support” at the bottom part.

    7: Choose a support option.

    Products and Services – Other Products

    Category – Microsoft Accessories

    8: Click Confirm.

    9: Choose support option.

    Only one available option is available – Request support for a Microsoft accessory.

    Microsoft accessory support request

    Kind regards,

    Marrion

    Hi,
    I have the same issue and even more - after swithing between the devices, i hear half a second sound and then it's silent again for 30secs ,,, and then you hear the aliens again for half a second. extremely strange.

    I am used to a perfect handover from my jabras, therefore I am really astonished because of the bad sound quality and not beeing capable to swith in a propper manner between devices.

    Do you have some news on this one?

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  2. Anonymous
    2023-03-02T19:39:21+00:00

    Hi Philipp_694,

    Thank you for the response and sorry to hear that issue occurs even when connecting the headset to the Windows PC over Bluetooth. For this case, I would suggest reaching live PC Accessories support to report this and also for further assistance on this. You may reach them through these steps below:

    1: **** Go to Microsoft Support landing page: Contact Us - Microsoft Support

    2: Select Show expanded list of products

    3: **** Select PC accessories

    4: Click Get support in your web browser.

    5: **** Describe the issue **** then click Get help.

    You may just type in **"**Microsoft Modern Wireless Headset"

    6: Click the **** “Contact Support” at the bottom part.

    7: Choose a support option.

    Products and Services – Other Products

    Category – Microsoft Accessories

    8: Click Confirm.

    9: Choose support option.

    Only one available option is available – Request support for a Microsoft accessory.

    Microsoft accessory support request

    Kind regards,

    Marrion

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  3. Anonymous
    2023-03-01T07:32:41+00:00

    Hi Marrion,

    thanks for the reply.

    I tried both, with direct Bluetooth connection and over the USB Link.

    The issue also occurs when switching from the phone to the PC.

    The Microsoft Accessories App doesn't show any available updates for the headset.

    Best regards,

    Philipp

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  4. Anonymous
    2023-02-28T16:45:29+00:00

    Hi Philipp_694,

    Thank you for reaching Microsoft Community and I'm sorry to hear about this issue that you are having on your Microsoft Modern Wireless Headset when transferring from one device to another.

    May I know how is the headset connected to your Dell laptop? Is it paired directly through Bluetooth or is by using the USB Link that comes with the headset?

    How about when transferring from your iPhone 11 to the Dell laptop, do you also get the same issue?

    Is this issue present ever since you got the headset, or the headset works fine before then issue just started recently?

    For now, kindly try first to update the headset following the steps provided on this page under Update your Microsoft Modern Wireless Headset section: Set up Microsoft Modern Wireless Headset - Microsoft Support.

    Kind regards,

    Marrion

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