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I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.
What is causing this and what is a possible solution?
Thanks,
Deepak
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Exactly how long ago did you purchase it? Reading between the lines, as
Microsoft has made no official statement, it looks like that if it is within 3
years of purchase and the swelling/separation is do to a battery bulge that they
are replacing at no charge with a refurb. Over 3 years, it's tough luck.
Barb, that was my situation and Microsoft replaced my unit for free after I submitted photos showing how the screen had bulged and it was due to battery bulge.
I have the same defective bulging battery in my Surface.
This is the response from Microsoft regarding defective bulging battery
"As I have outlined in my previous emails, your device has been discontinued. We no longer have any support options available, paid or otherwise. I am not able to provide any exchange offers for your device.
We recommend that you stop using the device and dispose of it per your local electronics waste regulations."
It's a sad day when that's the extent of Microsoft's desire to fix a situation that they created.
I have the same defective bulging battery in my Surface.
This is the response from Microsoft regarding defective bulging battery
"As I have outlined in my previous emails, your device has been discontinued. We no longer have any support options available, paid or otherwise. I am not able to provide any exchange offers for your device.
We recommend that you stop using the device and dispose of it per your local electronics waste regulations."
It's a sad day when that's the extent of Microsoft's desire to fix a situation that they created.
Microsoft is a fragmented organisation.
Responses depend on who you encounter. They may replace the unit on the spot as they have for many for no charge. They may charge for a refurbished model as they have for me or they may tell you to jump in the lake as they have for you.
i wonder what the airlines know about people carrying this product on flights.
That's a great question regarding the airlines. Especially when Microsoft's response is to stop using the computer. I am sure this isn't their first time hearing about the over heating bulging battery. I will pass along this info to airlines. Thanks for your response.
