This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have a Surface 4 Pro that I purchased in March 2016. Over the last few days, I was seeing a considerable color bleed on lower left edge of the screen. Then I stared noticing that that type cover does not seem to close flat against the screen. On closer inspection, I found that the screen is bulging (curving out) on the lower left side and the screen edge has separated from the frame, exposing a gap, Some of the circuitry inside seems to be pushing out as well from what I can see through the gap, indicating something inside is exerting an outward pressure. I pushed the screen back in and with a little pressure it got flattened. However, after a few minutes use, the screen bulged out again. There is no physical damage to the screen, the bezel or the device in general, no cracks or scratches.
What is causing this and what is a possible solution?
Thanks,
Deepak
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi RANGANATHAN,
I took mine to a Microsoft Store and they exchanged it with no questions asked.
Was it still in warranty?
mine is out of warranty and microsoft is replacing it with a refurbished model at cost of $650.
Microsoft has produced a faulty product and rather than replacing it is gouging more money.
I purchased my SP4 (I5, 8G ram, 256G drive) in February 2016 (over 3 years ago) and just had this problem, screen separating on lower left. I followed the lead of RobertGraban (thanks Robert!) and went to support.microsoft.com/devices and logged in to my Microsoft account. It showed my SP4, which I had registered. I selected it and reported a problem. The resulting page said "This device is out of warranty you will be charged so ...". That made me feel a little nervous but I went on with it and selected "talk to a support agent". That resulted in a dialog that asked for my phone number. I filled it in and within about 20 seconds of submitting that page, I got a call back from a Microsoft agent. She asked some questions, and asked for photos of the problem. While online with the agent, I submitted the photos. She also asked for the serial number of the charger (perhaps that has something to do with the problem?). The agent said the problem has been "elevated" and I'll get an email within 3 days. She could not answer any questions about the problem or about what would be done. The entire process of reporting the problem took no more than 20 minutes. The next morning I had the email saying "Your Service Order Has Been Created", along with instructions. They will send packaging for the SP4 and shipping label. It showed 11-13 business days for estimated delivery time. Now, I can go into my account and see status. Right now it shows "Your package is on its way". It shows a cost of $0. Service Type is showing "In Warranty - Standard Exchange (Swollen Battery)". I'm VERY surprised and pleased the service I got.
I purchased my SP4 (I5, 8G ram, 256G drive) in February 2016 (over 3 years ago) and just had this problem, screen separating on lower left. I followed the lead of RobertGraban (thanks Robert!) and went to support.microsoft.com/devices and logged in to my Microsoft account. It showed my SP4, which I had registered. I selected it and reported a problem. The resulting page said "This device is out of warranty you will be charged so ...". That made me feel a little nervous but I went on with it and selected "talk to a support agent". That resulted in a dialog that asked for my phone number. I filled it in and within about 20 seconds of submitting that page, I got a call back from a Microsoft agent. She asked some questions, and asked for photos of the problem. While online with the agent, I submitted the photos. She also asked for the serial number of the charger (perhaps that has something to do with the problem?). The agent said the problem has been "elevated" and I'll get an email within 3 days. She could not answer any questions about the problem or about what would be done. The entire process of reporting the problem took no more than 20 minutes. The next morning I had the email saying "Your Service Order Has Been Created", along with instructions. They will send packaging for the SP4 and shipping label. It showed 11-13 business days for estimated delivery time. Now, I can go into my account and see status. Right now it shows "Your package is on its way". It shows a cost of $0. Service Type is showing "In Warranty - Standard Exchange (Swollen Battery)". I'm VERY surprised and pleased the service I got.
Thanks for that. My problem is the same but microsoft charged me A$650 to doexactly that.
Any chance MS might read this thread and return this charge for what has clearly been a faulty product.
MS if you are listening, my name is Izzy Osowicki and i do have an account.
I've just returned from MS Store in Sydney, had the same problem with my Surface Pro 4 purchased in Dubai in August, 2016. The unit has been replaced with the similar model on-site without any questions, just had to spend some time in the store to do the final backup.
I purchased my SP4 (I5, 8G ram, 256G drive) in February 2016 (over 3 years ago) and just had this problem, screen separating on lower left. I followed the lead of RobertGraban (thanks Robert!) and went to support.microsoft.com/devices and logged in to my Microsoft account. It showed my SP4, which I had registered. I selected it and reported a problem. The resulting page said "This device is out of warranty you will be charged so ...". That made me feel a little nervous but I went on with it and selected "talk to a support agent". That resulted in a dialog that asked for my phone number. I filled it in and within about 20 seconds of submitting that page, I got a call back from a Microsoft agent. She asked some questions, and asked for photos of the problem. While online with the agent, I submitted the photos. She also asked for the serial number of the charger (perhaps that has something to do with the problem?). The agent said the problem has been "elevated" and I'll get an email within 3 days. She could not answer any questions about the problem or about what would be done. The entire process of reporting the problem took no more than 20 minutes. The next morning I had the email saying "Your Service Order Has Been Created", along with instructions. They will send packaging for the SP4 and shipping label. It showed 11-13 business days for estimated delivery time. Now, I can go into my account and see status. Right now it shows "Your package is on its way". It shows a cost of $0. Service Type is showing "In Warranty - Standard Exchange (Swollen Battery)". I'm VERY surprised and pleased the service I got.
Thanks for this! I did the exact thing you did and I too am getting a free replacement. The warranty on my surface ended in 2017.
